Melia Costa Del Sol

"Fabulous location, so close to beach. Atmosphere of hotel was warm and welcoming. Rooms were spacious, bright and airy, with fabulous view of the sea & beach. Lovely balcony with sun all afternoon. Great value for money. We had bed & breakfast. Hotel was exceptionally clean in all area’s. No issues or concerns with noise levels. Great service from when you enter hotel greeted by happy faces. Great service from restaurant team, Costas & Maria. Great amenities, Great choice at breakfast, lovely Ritual production bathroom. Roof top pool was fabulous, only issue was we seen a lady trying to access hoist into pool. This could not be accessed by her due to position of hoist chair, maybe this can be looked at. We all had a fabulous stay and will be back again."

"I was able to enjoy five massages and am absolutely thrilled! The therapists are fantastic, highly professional, and masterfully understand how to address individual needs. Every single treatment was a pleasure and allowed me to completely switch off, dive deep, and leave everyday life behind me. This is exactly how wellness should be! The excellent receptionist also deserves special praise. She has a wonderful sense for the guests' wishes and, with her attentive, warm manner, ensures that you feel well taken care of from the very first moment. The entire experience was simply great, and I would love to come back. I am especially looking forward to the planned renovation of the spa, because the facilities have become a bit dated. With a fresh, modern ambiance, this already great spa experience will certainly be even more perfect! A fantastic team, outstanding massages, and a place where you can truly let go. Highly recommended!"

"Our experience at Meliá Costa del Sol was extremely disappointing and, in our opinion, nowhere near the standard we expected from a 4-star hotel and Melia brand. We I arrived on Wednesday evening and checked into our room at around 8:00 pm. Initially everything seemed fine. However, shortly before going to bed, we discovered three cockroaches in our room. We immediately reported the problem to reception and were moved to another room on the 6th floor. Unfortunately, the replacement room was of a lower standard than our original room and, importantly, did not have the sea view we had booked and paid for. We were told that this was the only room available and that we should return in the morning to see whether another room could be offered. So, at approximately 8:00 am the following morning, we went back to the Level reception. Later that morning, we were finally offered another room on the 8th floor, which we accepted. This meant that we had to pack, move, unpack, repack and move again — twice — because of a problem that was absolutely nothing to do with us. What should have been the relaxing beginning of our holiday instead involved discovering cockroaches in our room, dealing with reception late at night, moving to an inferior room, getting up early the following morning to deal with the situation again, and moving rooms for a second time. But what disappointed us almost as much as the cockroaches was the subsequent response from hotel management. We raised our concerns with management and explained the considerable inconvenience and disruption this had caused. We were told, essentially, that the hotel had followed its procedure by moving us to another room. That may be the hotel's procedure, but following an internal procedure does not undo the experience suffered by the guests. We lost valuable holiday time, had to move our belongings twice and initially lost the standard of accommodation we had booked. We expected at the very least some acknowledgement of the inconvenience, a genuine apology from management and a meaningful goodwill gesture. Instead, no compensation was offered. We found the management response particularly disappointing because there appeared to be very little recognition of the impact this experience had on us as guests. We were left with the impression that once we had been moved to another room, the hotel considered the matter closed. For us, it wasn't. A 4-star hotel should be judged not only by its facilities and appearance but also by how it treats guests when something goes wrong. Unfortunately, our experience in this respect fell well below what we expected from Meliá. We chose this hotel expecting a high standard of accommodation and service. Instead, our holiday began with three cockroaches, two room moves, lost holiday time and a management response that left us feeling that our experience simply wasn't important. I have photographic evidence of the cockroach and have raised the matter formally with the hotel. Potential guests should be aware of our experience before booking. Perhaps our experience was an isolated incident, but based on what happened to us and, particularly, how the situation was handled afterwards, we would not consider this to be the 4-star experience we expected and would not choose to stay here again. Think carefully before booking if you expect a hotel that will go the extra mile when something goes wrong."