Lopesan Costa Meloneras Resort & Spa

"Stunning hotel in a beautiful location. We were impressed with our room (superior with pool view), very spacious, clean, lots of storage space. The only gripe was our tea/coffee/milk were not replenished every day but the standard of the rest of the housekeeping was impeccable. We opted for breakfast only and were very satisfied with the quality and range of food on offer. We did find that busyness varied from day to day and time but it didn’t stop us from finding a table or the food we wanted. The grounds are spectacular and kept to a high standard so were a pleasure to explore. The pool areas were clean with lots of different areas for you to relax (if you were early/lucky enough to find a sun-bed), with areas available with less children and noise (solarium/the tree pool). The local area also has a lot to offer with plenty of bars, cafes, restaurants and shops. There is a beautiful boulevard along the coast which is worth a walk/run along if you want a leg stretch. The hotel bars are excellent value for money in comparison to hotel bar prices in the uk and the staff were always friendly and attentive. There was a good variety of entertainment throughout the day and into the evening and night. We would definitely recommend a visit here if you want that bit of luxury but be prepared to play the game if you want a decent spot by the pool."

"Such a shame as this hotel had great promise. 3 things really let them down. Room service was awful ( although to be fair guest services did their best to apologise) food cold, poor quality and took over an hour to arrive. Completely inedible We all know what a pain it is when you try to get a sun lounger and people have been down at silly o’clock and put their towels on them. I really liked the hotel’s approach saying this was not permitted and towels would be removed. In reality they do nothing so by day 3 you realise you have to either join in or do what we did and get up early find a spot that hadn’t been taken and start our day - breakfast separately, basically everything on our own. I felt so sorry for people wandering around and around looking for something not reserved. It makes it worse for me as they said they took action which was nonsense. This was not in high season and as the hotel has capacity for 2,500-3,000 summer must be a nightmare. The final issue was the complimentary shower facilities for people checking out but not flying for a few hours. Located in a dank dark rundown basement, the gents was really awful, the smell was unbearable. Run down shabby and dirty. The women’s whilst without the smell felt isolated and I didn’t feel safe at all. They could have chosen differently. They have a lovely gym facility with showers they could allow guest to use but they were explicit saying do not use the facilities in the gym. Sad that’s our lasting memory"

"Mega large hotel with very impersonal service. You are number so-and-so who checks in and then it stops: no explanation, figure it out yourself. Too little space at the swimming pools, even if there are some. If you like constant noise around you, an impersonal approach, you want to disappear into the crowd, then you are in the right place. The unique guests get privileges, the rest of the guests are secondary. Cockroach has been running around in the room for 4 days despite reporting Sheets were never changed for 12 nights. They are really not worth 5 stars."