Holiday Club Jardin de Amadores

"What should be an unforgettable family vacation is being a super unpleasant experience because from the first night, yesterday when we checked in, we notified the front desk that it is unbearably hot in the apartment and that the air conditioning does not cool; they tell us that the air conditioners are more than 20 years old and that is all they can do and that some apartments are having this problem, however, in the services contracted and offered by the accommodation they indicate that they have air conditioning We have been here for one day and we have 5 days left and we cannot be in the apartment because of the heat. The air conditioning does not cool at all, the temperature is better outside than inside; we have contacted the accommodation and they do not give us any further solution, because after the maintenance staff came by, we are still the same, it has not improved at all."

"I have been staying at the holiday club hotels in Puerto Rico for over 10 years. Stayed at them all over that time & whilst they all need general maintenance Jardin is the one that needs the most. It’s such a shame to see it in the condition it is now compared to when I first started staying there especially as the rooms are so spacious. It’s annoying as a lot of the basic issues are just that…basic…tiles missing or cracked, black mould in showers, missing chairs, flower beds without flowers where there use to be. If I had to guess I would say the company who owns them has started to run out of cash as all it needs is a handyman to do the basics. For the money it’s still not bad but I feel it’s going to get worse. The young girl on reception called Ava was lovely when we checked in."

"Apartment for 6 people. Very well equipped, it has every detail. It has spectacular views, very quiet. Cleaning is a 10. The treatment from the staff is excellent. The pool is not very large but it is sufficient and it is heated. To put a downside, it lacks a few more umbrellas. The mattresses are comfortable but I think they should be renewed, and it lacks a restaurant of better quality. The one that is there is disappointing."