NYX Hotel Ibiza by Leonardo

"I was so disappointed in our stay at NYX Ibiza Hotel ! I decided to treat my daughter to a special holiday in Ibiza after she passed her first year University exams and really liked the look of NYX Ibiza Hotel,and had high expectations for the cost. So I booked us a Deluxe Sea View Room at a cost of £2520.00p for 9 nights (£280.00p per night). Upon arrival we where very impressed with the reception area which was very cool, however after getting our room allocation that’s when the problems started. The heat in our room was unbearable and the view was definitely not deluxe !! The air conditioning had been off so we put it on and waited for a few hours but there was very little change in temperature. I called reception and a member of staff came to our room and admitted to me that it was not working properly. A technical engineer was sent and he removed a grill, took the temperature of the output at the air vent, and then left. I was called later by reception who advised me to keep my patio doors and curtains closed and also leave my aircon on all day, every day . . . for 24hours ! They even gave me an extra key card to be able to leave the aircon on when we were not in the room. That’s how we spent the next 9 days of our stay. Now to the real problem, our room. I booked a Deluxe Seaview Room but in my opinion certainly didn’t get a deluxe sea view ! Yes I could see the sea but our view was mostly of the pool, the beach, the main road, shops, and a derelict hotel next door. And I have to add that it is very difficult to enjoy a view of anything with the curtains closed 24 hours a day as recommended by reception ! I was offered another room but it was a similar view and 2 sq.m smaller, and our room was not that big so we stayed where we were. I contacted customer services upon my return home for some possible compensation as a gesture of an apology. I was told the temperature was in the acceptable parameters for air conditioning. However that was not what the member of staff had said when they came to my room to check. Also I have never stayed in any hotel anywhere in the World where the air-conditioning needed to be left on 24 hours a day for 9 days, with all doors and curtains closed to keep the room cool. Customer services also told me my room was a Deluxe Sea View Room. That’s what it may be called in their advertising but I certainly did not have a deluxe view of the sea even when I opened my curtains which I was told not to do ! All in all we where disappointed. The staff where nice, the décor nice, rooms a bit small but bearable, but very little storage space. If you plan on visiting San Antonio Ibiza then I am sure you can get a lot more for your £2520.00p for 9 night stay. I am sure NYX will reply with the usual copy & paste response to my post, but I have been honest and truthful about our experience and hope that it makes somebody think twice about spending a lot of money that could have got them a better hotel, view and decent air conditioning than NYX Ibiza."

"Fantastic stay – perfect location and would definitely return! ⭐️⭐️⭐️⭐️⭐️ We had a fantastic stay and would definitely come back! The hotel is in a brilliant location — just a short walk from O Beach, the shops and the beach, and also within easy walking distance of the main town. It was perfect for us as we could get everywhere we wanted without needing taxis. The hotel was spotlessly clean throughout, including all the communal areas. Check-in was quick and straightforward, and all the staff we met were friendly, helpful and welcoming. We initially asked if we could have a larger room, and the staff were fantastic. They arranged this for us the following day without any fuss at all, which we really appreciated. Our room had a double and a single bed and a lovely view where we could watch the sunrise. The only negative was that there wasn't a huge amount of hanging/wardrobe space for clothes, but this was a minor issue. The food was really tasty with plenty of choice. Breakfast had everything you could want, including freshly made omelettes, cooked breakfast, cold options, fresh juices and coffee. Dinner offered a good selection of salads, meat and fish, as well as plenty of options for vegetarians. There was also a pizza van by the pool during the day. We didn't actually try it, but the pizzas looked delicious! They were a little on the pricey side, though. Check-out was quick and easy, and as we had an early morning flight, it was a lovely touch that we could still have toast and coffee before we left. Overall, we really enjoyed our stay. Great location, lovely clean hotel, friendly staff, good food and excellent service. We would happily return and would definitely recommend this hotel. ⭐️⭐️⭐️⭐️⭐️"

"Disastrous property. Unfriendly staff. Old shabby building, tiny rooms, and a ripoff. Rooms that are sold at 30 euros in October are priced at 400 now. We are outraged. My daughter expected a reasonable room and was given something resembling more a shabby roadside motel in the middle of nowhere. I died to speak to the manager and the operator said she was the manager. When I pressed for a solution she said “we will not refund your money and you can speak to an manager tomorrow” It is very obvious that on a busy weekend they have nobody that can make any decision. You can’t sell a 400 euro room as a triple when the third bed doesn’t even fit. Read my other comments and you will see that I am an extremely well seasoned traveler and that my opinion is reliable. Terrible experience, horrible property, food unfriendly and unprofessional staff Unhelpful only trying to make a quick buck scaling the client. Look at the photographs!!! Where is the third guests supposed to sleep??? On top of the other 2 ????? And a bathroom for 3 that dates from the early seventies and has one sink… wow Great value for 30 euros a scam for 400!"