"We have recently returned from a 10-night stay, 2 adults and 2 teenagers (13 years old).
We checked in and was struck by how disinterested and unfriendly the receptionist was. She seemed quite impatient (even though we were the only people checking in and there was nobody waiting to be served). Wifi is charged per device and it only works in the bungalow.
Accommodation
The 2 bed bungalows were spacious and clean. There was a microwave, plus cups and a kettle but no tea or coffee. This would have been a nice touch if only for the first day. Earlier in the year I stayed in a 4* All Inclusive hotel in Gran Canaria, each room had its own Nespresso machine and pods which was a really nice touch.
Each bungalow has an outside patio area with table and chairs which was lovely to sit at during the evenings to play cards, have a drink and chat to passing guests. The grounds are beautifully kept, with stunning cacti, palm trees and native shrubs and flowers. The grounds people clearly work extremely hard to maintain these areas.
The main downside were the beds. Not particularly comfortable and the pillows (we had to ask for extras) were flat and very lumpy. I stripped the beds on check out and was horrified to see that the mattresses were covered in stains. As much as the cleaners did a good job of cleaning the bungalows and remaking the beds, I wonder if they had made the management aware of the disgusting mattresses, that had clearly not been sanitised in quite some time (if ever).
Food & drink
We have stayed at several 4* resorts in the Canaries as well as Greece. The food at this hotel was by far the worst.
There was just no pride in the food served; quality or presentation. The first morning we went for breakfast there were the usual items - bacon, baked beans, hash browns. However we were startled to be greeted with tray upon tray of greying vegetables and weird sausages floating in water. It appears that all the food is just reheated in water in ovens. I actually felt quite insulted that this is what the hotel thought that their guests would want for breakfast: boiled cauliflower, Brussel sprouts and greying green beans. Would they eat this food? I doubt it.
I can’t deny there was plenty of variety, but sadly the options were extremely unappetising and of very poor quality.
There was a ‘live station’ where nothing was ever being cooked in front of you apart from some suspicious looking burgers. It was abundantly apparent that the quality of these burgers was absolutely terrible.
Meats were extremely fatty, tough and dry.
Salad bar was unappetising. Cold meats were clearly cheap, thin and watery. Even the Moho sauce was watered down – as I say, no pride whatsoever in what is served.
Occasionally there was live cooking at the pool bar, which was a welcome break from the dreadful restaurant food. It was a relief to see something being cooked in front of you rather than just slid out of an industrial sized oven in a tray of water. The regular food at the pool bar is what one would expect (chips, hot dogs, those burgers again….) but one thing that was palatable were the pizzas. These were made throughout the day and served hot, with good crispy bases. There was also fruit and cakes in the fridges to help yourself to.
ce cream only wheeled out during certain times of the day (I think 12pm-4pm?). I have never known this to be the case in previous hotels we have stayed in. If it’s all-inclusive, it should be available all day!
Restaurant staff extremely courteous and polite, but a bit over-eager at clearing plates; sometimes attempting to when still eating.
Entertainment
We witnessed the very hyped up “show” which was based on “The Greatest Showman”. The show was supposed to start at 9.30pm, but there was just hype and announcements about the show up until c.9.50pm. What then transpired was 20 mins of the entertainment team dancing and miming to about 5 or 6 songs from the film. It was hardly a “show”.
Again, have seen far better entertainment at other Lanzarote hotels (the Barcelo in Costa Teguise put on excellent quality shows which the adults enjoyed as much as the kids).
Sunbeds
As all the other reviews state, the sunbed situation was farcical. All reserved by 6am – many left unoccupied for hours on end with towels on them. Every day we were there, there were EIGHT beds all lined up together in a row with towels on. The family would only emerge around lunchtime – pure selfishness. If you were able to get one at all, many of the sunbeds were of poor quality, many are broken and sunken in the middle. Despite every response from the hotel claiming that “sunbeds are not allowed to be reserved, and that staff are instructed to remove towels”, this did not happen once. There was never a member of staff policing this. The only staff around the pool would be the lifeguards and animation team. Instead of repeating this in every review response, actually ACTION this and stop lying about the flimsy policy that the staff take no notice of.
Pool area
There was only one pool so very crowded. It would hugely benefit the resort if there was a separate pool and some slides for the younger children, and the adults could have a pool to actually swim / relax in.
Intermittent waft of sewage smell between the playground area and the upper terrace of loungers.
Not enough shade/parasols, and the ones there are immovable. Some guests were purchasing their own, which invariably would blow away due to the naturally windy nature of the island.
This resort could be so much better, but it feels as though management have no interest in investing in it or making any improvements. The whole experience was that it was very dated, no pride in the food or customer service and corners cut wherever possible. I would definitely not recommend this resort."
