Hotel Princesa Plaza Madrid

"We stayed at the hotel for three nights in mid-October during our regular visit to my niece, who is studying in Madrid; her place is just 500 meters away. I booked a room for myself and a friend, as well as an apartment for my brother’s family (my niece’s parents and her) of three people. The hotel is new and decent—the rooms are sufficiently spacious, and the restaurant is nice. The problem, however, was the incredibly rude and arrogant staff, who managed to ruin our entire stay. Upon our arrival on Friday evening, we were promised late check-out for both rooms (I hold Ambassador status, which entitles me to one room). We were also promised access to the M Club Lounge—for my room, by virtue of my Ambassador status, and for my brother’s suite, as lounge access was included in the suite's description. Our issues began on Sunday morning when an extremely unpleasant staff member in the M Club Lounge started hounding my brother, insisting that he did not have access to the lounge. I went to the reception and asked to speak with a manager; however, the staff kept insisting that Ambassador status only grants lounge access for a single room. The point, though, is that my brother’s suite came with lounge access included. We also encountered problems regarding the late check-out; once again, I asked to speak with a manager, but was told that none were available on Sunday. Monday arrived, and once again there was no manager present. Upon checkout, we were charged for one (1) breakfast—even though we had access to the M Lounge, and my brother’s suite also included breakfast. All in all, this was my worst stay at a Marriott-chain hotel; I strongly advise against it, as the staff are rude and/or incompetent, and are solely focused on extracting money."

"Great location and staff. Easy to walk to all of the sites of interests. The room was well appointed but my one complaint is how small the bathroom was. Two people couldn’t fit in it and the toilet didn’t have a door. Yet the room was quite spacious. Other than that it was good."

"Stayed 3 nights in Madrid Marriott Hotel Princesa Plaza and did Not like it/won't recommend it. The only good thing to mention about this hotel is that it's renovated, that's it. The negative list is much longer: 1) the hotel is right next to El corte Engles and there is ongoing construction with the loud noise starting 8am each day. Hotel didn't bother to mention this on their website and don't consider it's their responsibility to alert guests before their arrival or even during the check-in. If you plan to sleep there- don't. 2) Hotel WiFi is simply miserable: working one second and down another one. This is business style hotel...WiFi today is necessity and not optional. I mentioned this at the front desk but for 3 days nothing happened. 3) Platinum upgrades- nothing! Unless Hotel think that giving me a room next to El corte Engles that is under the construction is an upgrade... 4) I had Panoramic King room and it's on the smallish side with bathroom been extremely small. 5) Breakfast in the Lounge will make you forget that you're in Spain. The variety is not monitored and they constantly ran out so you will need to ask them to bring food... Most of the food is cold. The quality of the food is way below average. I asked to use Breakfast as my platinum amenity and to have breakfast in the restaurant, but my request was denied because "we don't do this in this hotel". Let me remind Madrid Marriott Hotel Princesa Plaza that my Platinum amenity is my choice and not the hotel's. I asked for Manager and was told that he is busy now and will call me later...Never happened. There are plenty of great, good quality hotels in Madrid and this is Not one of them."