Bordoy Alcudia Bay

"Recently returned from 7 days at The Bordoy Rooms are clean although a bit more storage would have been better Food & drinks are plentiful Staff are very friendly and work so hard special mention of Basel on the bar such a lovely man nothing was too much trouble and Martin the entertainment guy is a real asset to the hotel he worked so hard always smiling and friendly We had a lovely time and would return again"

"So this is a bit of a mixed review honestly. Our room was lovely, bright. Light. Clean & modern Fridge didn’t work - replaced/fixed next morning Lunch first day - cold & disappointing Dinner and meals since not bad at all. Standard random buffet Fayre. Nice breads/salads/fruits etc - could do with a little more signage about omelettes etc but on the first morning my husband had a donut - the first bite was delicious he said, the second bit his eyes grew really wide. His face changed and he pulled out this giant long black hair from his mouth 🤢 We alerted a waiter who said he didn’t work in the kitchen - mm ok? So we took it down to reception who agreed that it was disgusting and that she would look into it. Fast forward a few days and nothing …. We went to reception ask for a late check out - 2 option €30 or €60 I asked if there could be concession as I wasn’t happy that no one had contacted us to even apologise about the donut situation, he said he’d have to check with the manager. We go off our for the day, ask again at reception, manager says we buy them in so not my problem and oh by the way no late check outs available now! Seems were were being punished for asking for some answers - I feel that some customer care and staff training would go a long way. Shame really to end on this situation. Shout out to the Entertainment guy Martine though - he was epic!"

"We've just spent two weeks at this hotel, as returning guest we always enjoy our stay here. Martin does a brilliant job entertaining all the guests, and all the staff are pleasant polite and always on hand to help. We can always find something to eat and the food is varied in choice. Rooms are cleaned every day and the cleaning staff work really hard. Check in was quick and Kylie is always very friendly and very helpful. Special shout out to Trini, Richard, Basal and Vanessa, but honestly all the staff are brilliant and are a credit to the hotel. Weather was a bit hit and miss but what you would expect for this time of year. We are already looking at dates for next year."