Inturotel Cala Azul

"Great location - 10 mins walk into town, great access to the sea too, lots of loungers both around the pool area and towards the sea. Hotel is tired though. We stayed in buildings C & D and there are lots of stains on the hallway carpets and walls. There’s no bar to speak of, the dining area shuts after the evening meal and that’s that. Breakfast is mediocre - not a lot of choice and average service. Beware of them charging for extras - deposits and daily fees for towel hire and the safe in the room. They said we could get a takeaway breakfast early on the morning we left but then it wasn’t available. Service and interaction with the reception team was surly and not customer focused, same with the breakfast team. Room cleaning doesn’t happen every day - Thu and Sun are omitted and they missed another day during our stay too. If you’re not bothered about these things you’ll have a great time as the location and access to the sea are great but the hotel experience leaves something to be desired"

"We had a lovely family holiday with our two children. The location of the hotel is perfect - a stone’s throw from some nice restaurants and a short walk to the main sqaure in Cala D’Or. The proximity to the sea and beach are brilliant and we used the platform into the sea several times a day. There is also a place to rent paddle boards, sea scooters, pedalos etc right by the hotel. Cala Esmeralda beach is stunning but unfortunately too busy to enjoy for very long. Best at dusk & dawn. The apartment itself was fine for us - basic & not massive but clean and had everything we needed for our self-catering stay. The beds were reasonable and the aircon was the best I’ve experienced in a hotel. The pool area is lovely and there are some organised activities throughout the week. Reservation of sunbeds is an issue. I came down at 9.30am most days and almost all beds were already reserved (most unattended) despite the pool not opening until 10am. There wasn’t a single day that we were able to get a bed with a parasol. We went to the evening entertainment every night. It varied in quality but The Lion King and Kenyan Warriors were a highlight. Our children are 4 and 7 and the youngest particularly enjoyed the mini disco, face painting and balloon animals. We didn’t use the hotel restaurant so cannot comment on food quality but heard mostly positive things from others. Overall we had a fantastic holiday and would highly recommend this for families."

"Great location for beaches (Cala Esmerelda and Fererra). We loved night swims at Cala Esmerelda and my sons favourite was the ladders down to the sea at the bottom of the hotel and jumping off rocks. Its a truly beautiful spot. We were self catering and so only ate at the hotel beach bar which was very nice - they do a good glass of rose and the views you cant really beat. We stayed in a select self catering apartment in block B but the shower kept flooding (was walking through half an inch of water) so after 2 days of being given more towels I asked if we could move to another block. The next room was in F (116) and was one of the end apartments with an unexpected sea view. It was an older fit but much nicer layout so we were very happy with that. I travelled with my 2 sons. I had assumed the corner sofa / additional bed in the living room would fit together to make another double but when I enquired they said no. So be aware that the living room beds are just a sofa with a sheet on. The pool is split into two and I really enjoyed cooling down or reading my book at the edge. The main issue is they aren't really big enough for the hotel and so get quite crowded. But the sunbed situation is what would put me off returning - by 10am there are no sunbeds left, you have to get down there 8-8.30am to stake your claim which isnt my idea of fun on holiday. I did see staff remove towels once and put cards down if not returned to but after 10am a lot of beds are unused for most of the day which is frustrating. People talk about selfish towel layers but the truth is the hotel doesnt provide enough sun loungers (even the ones away from the pool were nabbed by mid morning) and so you'll never change those behaviours. Also, even with the sunbeds around the pool, there aren't enough of the fixed umbrellas (and my afternoon you really need them). The hotel sells additional ones in the Spar shop for 15 euros which I bought out of necessity. You see them littered around the hotel when people check out. Walk into town isnt far but in the heat it can feel further. Lots of nice restaurants and shops though and I thought everything was quite reasonably priced. Self catering apartment was well equipped for a holiday but tricky as none of the local spa shops actually sell any proper meat to cook. Suma Fruit had a bit but you'd really need to walk to Mercadona in the Marina which is a haul in the heat. Suma does have well priced wine tho - a bottle of Cava there was 2.75 euro compared to 7 euro and up in the local spa shops. Croissants in the hotel Spa shop are amazing. Its a lovely hotel but for me, not being able to sit by the pool without getting up early, doesnt work for a holiday so I probably wouldnt return."