Senator Cala Millor

"I forgot to lock away my Jewellery the last morning of the holiday and the cleaner stole my belongings from the bedside table. A Pandora necklace, Pandora earrings and a pair of Abbott Lyon earrings. Had no response from the manager and the customer service team told me as the items were outside the safe nothing could be done. Please lock your personal belongings away if staying at this hotel. Definitely will not be returning"

"Had a great stay here with my family, this is a very friendly and acommodating hotel. The rooms are modern with hot powerful showers with plenty of towels and good WiFi, they include a free safe hair dryer and kettle. The communal areas are clean and well kept, the reception and pool area toilets are spotless. The rooftop pool area is great and a perfect place to spend the day with a friendly bar service and a wonderful view of the beach. We will hopefully be returning next year."

"Customer service at this hotel has been absolutely disgraceful. I contacted the hotel through the Booking.com app on three separate occasions to request a change of dates after my business partner became seriously ill. The first two requests were rejected, and the third was completely ignored. I also called the hotel twice and was assured that somebody would call me back, but no one ever did. In total, we have sent six emails and still haven’t received a proper response. It’s extremely disappointing when you spend over €600 of your hard-earned money for a three-night stay and the hotel cannot even offer the courtesy of returning a phone call or replying to emails. Potential guests should be aware that if you need to amend your booking, you may struggle to get any communication whatsoever. I have also raised the matter with Booking.com, but unfortunately their customer service has been equally disappointing, with no meaningful response received. As it stands, we are €635 out of pocket with no resolution in sight."