THB Cala Lliteras

"The location is superb, the best part of the resort. Quiet and the view from the front of the hotel is stunning down to the sea. The rooms are lovely. The food is great. The downside for us was the customer service. We arrived after delays and 12 hour trip and missed the evening meal as it was 10pm. We were told to wait 40 minutes when we could then go to the restaurant and get food. A plated salad was given to us. A few lettuce leaves, 2 tomatoes, 2 small strips of ham, 2 small pieces of cheese and a croquette. We were also given a small glass of water. The shops had just shut so couldn’t purchase any more. An awful first impression. There was no greetings going through reception at any time. The cleaners never spoke. There is no bar in the restaurant so you had to sit and wait to be served before going for your meal otherwise you had finished before it arrived. This took 10-15 minutes, I would hate to be there in the summer with more guests. The customer service is poor but this hotel was predominantly German."

"The best experience staying at a hotel, a paradisiacal enclave on the island of Mallorca, the manager is a super professional person by far, the waitresses Edita and Elisabeth were friendly and efficient in everything. It is our third time, but we will return more times."

"TERRIBLE. The air conditioners DO NOT WORK and when you complain to the front desk, they give you a runaround and send a technician up to the room who tells you that the AC has got to be set for AUTO which simply means the fan turns on only when the refrigeration unit is operating. AND OF COURSE, THE REFRIGERATION SYSTEM DOES NOT WORK. You will sweat like a horse all night long and if you are on a Cycling trip, that means you get no sleep. They also charge you an arm and a leg for even water at the restaurant."