Hotel Gran Fornells Thalasso & Spa

"Unfortunately, the only things worthy of 5 stars at this hotel are the view with its location directly on a pebble/sand beach and the breakfast. It was plentiful and varied. Dinner is served in a set menu format. The food was okay, but not 5 stars! Unfortunately, this hotel seems to have problems with staff. In all areas of the hotel, the staff unfortunately failed to impress. During meals, guests were often forgotten or the wrong food was brought. Drinks were also brought incorrectly. Not an evening without chaos. Better to book without meals! Communication was very difficult with few exceptions, as the staff could speak neither German nor English. A smile is not always enough... At all the bars, you were always nicely left in peace; no one ever thought to ask on their own if you wanted anything else! The concept with the bar and the pool on the building on the 6th floor. Unfortunately, we did not understand the floor. One was only allowed up here with permission. The pool could only be used for a fee of €75, the drinks were all about €4 more expensive than downstairs... However, there was never anything going on at the bars in the evening, but one also had the impression that this was not intended. Most guests went into town or drank their wine on the balcony! Our room in the main building was spacious and almost always clean. Anyone looking for peace and quiet is in exactly the right place here. Here you can actually enjoy the peace and quiet at one of the pools and the SPA area would also be recommended - if the saunas were actually on :-)"

"+++ Location + very good and clean room cleaning ++ In the evening, they switched to table service for dishes; in previous years, there was a buffet. The food became significantly better. - - - Dinner: Frequent chaos with orders; we were forgotten multiple times. Once we waited 1.5h for the main course and asked multiple times. There wasn't even an apology.... - Waiting time before dinner, the reason for which was not apparent - Pool towels often unavailable in the morning - - There are only 2 coffee machines for all breakfast guests. Pots of coffee were available, but the wait times at the two machines were unacceptable. - - definitely not 4 stars. At the reception, they try to push upgrades on all! guests we asked. Always at supposedly spontaneous low prices..... We have been there several times, but are disappointed overall and will not come back and advise against this hotel, as friends also had similar experiences. If you book, then definitely with a sea view."

"Overall, the stay disappointed us greatly. We felt neither comfortable nor welcome. We would neither book the hotel again nor recommend it. **Dinner:** The quality of the food did not convince us. Furthermore, the dishes were frequently served cold. A place was not set for our young daughter; at times, we had to ask multiple times before she received a glass and cutlery. Smoking was permitted on the restaurant terrace, which we found disturbing, especially while eating. **Breakfast:** The buffet seemed unlovingly and uninvitingly arranged, and the selection was limited. Since breakfast with a toddler is sometimes shorter, I wanted to take my coffee to the room. This was forbidden to me – incomprehensible to us, especially since the same cups were available in the room as in the restaurant. Smoking was also extensive during breakfast. The tables were rarely cleared. **Child-friendliness:** As a family, we felt little welcomed. Already at check-in, we were informed in detail about the areas where we were not allowed to be with a child. In the restaurant, our daughter was consistently not considered when setting the table. A high chair was also not offered to us. We had to ask for it again at every visit and usually had to get it ourselves. **Service:** We frequently found the staff to be unfriendly and unhelpful. We found the atmosphere in the hotel to be oppressive and tense. Even with simple orders at the bar, such as for the pool area, we felt like we were being a nuisance. The procedures in the restaurant seemed uncoordinated and chaotic. **Room:** Over the course of the week, fewer and fewer towels and clean glasses were provided. Initially, we had four hand towels and three bath towels; by the end, there was only one hand towel and two bath towels for three people. The provided toiletries looked old and were yellowed. Overall, the hotel, especially our room, made a significantly dated impression. With the balcony door open, cigarette smoke always drifted into the room. **Room service:** The salad we ordered arrived without dressing, oil, or vinegar. Neither ketchup, mayonnaise, nor any other sauce was provided with the fries. **Parking:** We felt the price of 20 euros per day was significantly too high. The parking spaces are very narrow and short. **Handling of our feedback:** During our stay, we received a satisfaction survey, which we answered honestly. There was no response to it. Even when we addressed our criticism in person at check-out, it was not acknowledged. It remained at the statement: "How unfortunate. We will pass it on to the manager." We would have liked a constructive conversation or recognizable interest in our experiences. **Location and view:** For us, the only plus point. However, it could not make up for the disappointment regarding the rest of the stay."