Iberostar Waves Playa de Muro

"They treated us like a 10 and made us feel very comfortable 🙌♥️"

"I have been a regular at this hotel since 2003. Among the doubts that arise when booking a hotel are: whether the location is good, the staff, the food, the entertainment for the children... I assure you that the location is unbeatable (right on the beachfront), the staff is impeccable (from its director, to the waiters, reception, cleaning...), as for the food, there is such variety/quantity and quality that you are never left hungry, the attention from all the staff is one of respect, effort, and kindness. And if you have children, the hotel's organization allows you to both enjoy them and have free time for yourself while they take care of entertaining them at the miniclub. And all this with the peace of mind of the surveillance of some wonderful security guards. With a hospital, pharmacy, and all kinds of shops very close to the hotel. This year, unfortunately, shortly after arriving, I had to urgently prepare my return due to the health of a close family member. The help offered throughout the hotel was exceptional. For that, I want to say thank you: Director Marlena. Assistant Director Rafka. Reception (Toni, Marga, Alberto...), public relations, luggage handlers. Waiters (Rafa, Andreu, Pepe Sevilla, Silvia, Eleazar, Carlos the Cuban, Araceli...). Chefs (Jenifer and Toni) and the people who serve the food and cook (Raquel, Cristina...). Room cleaning (Vanesa, Gloria...) and Maria pool cleaning. Security Enry with the help of Juan and Carlos. Entertainment with Jose Antonio and colleagues. Lifeguards and pool/lounge chair cleaning (Sergio and colleagues). Forgive me for not including all of you, there are many of you and I am very bad with names... Thanks to the hotel staff for making me feel at home every time I go. 🥰"

"We have now been to the Iberostar Waves Playa de Muro for the second time – after our stay in June, this time again as a family – and even after this vacation, we can say: The hotel does a great many things right, and we felt extremely comfortable once again. What stands out to us, even on our second visit, is the staff. Regardless of whether in the restaurant, at the bars, or with the entertainment team: Almost everywhere you encounter incredibly friendly, attentive, and motivated employees. You really get the feeling that many here enjoy doing their job – and that is exactly what contributes enormously to the vacation atmosphere. We would like to express a very special compliment once again to Jesús from the beer hall (Cervecería). He already stood out to us in June because of his incredibly warm and likable manner, and this time it was exactly the same again. Our daughter was actually really happy when she saw him again. He treats the guests, and especially children, wonderfully; he is attentive, always friendly, and absolutely authentic. Exactly these kinds of employees are the ones you remember after a vacation. Dear Jesús: Thank you very much – we were very happy to see you again! The entertainment team also deserves a big compliment. The motivation and energy that the team radiates every day is truly remarkable. At the same time, we never felt like anything was being forced on us. Those who want to participate are offered a great program, and those who prefer to have their peace and quiet can relax just as well. Especially for families, the selection is truly excellent. The food was also one of the highlights for us again. Very varied, good quality, and above all, really delicious. Even during a longer stay, you always find something new. We also find the location right on the beautiful Playa de Muro particularly pleasant. Being able to walk practically straight from the hotel to the beach, especially with a child, is simply worth its weight in gold. You can walk out into the sea for a very long way and still be able to stand. A small side note regarding the service: The towel distribution was a bit peculiar at times this time around. Let's put it this way: The colleague in charge occasionally seemed a bit too cool for this world. 😅 Not really bad and certainly no reason to rate a vacation worse – it just stood out in direct comparison to the otherwise exceptionally friendly nature of the staff. Our room this time was a suite on the third floor with a really great view of the sea. The layout with a separate bedroom and living area with a sofa bed is very practical for a family, and we generally felt very comfortable. There is one clear point of criticism, however: the bathroom or its condition. The bathroom is located between the living room and bedroom and connects both rooms. On one side, there is a sliding door that was very stiff for us. On the other side, there was a normal room door, which was, however, so badly warped that it could not be closed at all. The toilet also urgently needed some maintenance. The small flush button did not work at all; the large button was already broken, but at least it could still be used. From the second-to-last evening on, the flush or the water inlet also kept running by itself – especially at night, of course, quite annoying. Since it only occurred shortly before our departure and we only had the last night left, we did not complain about it anymore. Presumably, the hotel would have reacted quickly otherwise, because any concerns were important to the staff. We were also somewhat surprised by the condition of the faucets. These not only looked older but had very severe damage or corrosion on the surface – in some places, it almost looked as if someone had struck small craters into the metal. This was also clearly visible underneath the handles. Whether this was caused by age, cleaning agents, or something else, we naturally cannot judge. For a 4-star hotel, and especially in contrast to the otherwise very well-maintained impression of the establishment, we believe such fixtures should be replaced. The bathroom was therefore the only area for us where we would really say this time: There is a need for renovation or at least maintenance here. Apart from that, our impression was practically the same as during our vacation in June: a very beautiful, lively hotel that is especially great for families in an excellent location, with delicious food, an extremely strong entertainment team, and above all, an exceptionally large number of warm staff members. And that is exactly why we ultimately came a second time. It is completely normal that not everything can always be perfect during two stays. For us, the overall package is what counts – and that continues to be right here. We will come back. And when we are greeted by Jesús again in the Cervecería, our daughter's vacation is already perfect. :-)"