Wyndham Residences Golf del Sur

"Throughout our stay in Apartment 31D, we experienced a persistent and unpleasant odour that made the apartment uncomfortable to occupy. We reported the issue daily and, while some members of staff were helpful and courteous, there appeared to be a lack of urgency in addressing our concerns. Despite several visits from the maintenance team, the problem remained unresolved for the entirety of our stay. I submitted a formal complaint six days ago; however, it has neither been acknowledged nor responded to. This lack of communication has added to my disappointment and frustration. As a responsible company, I would expect customer queries and formal complaints to be acknowledged and addressed in a timely manner. Even where an immediate resolution is not possible, keeping customers informed demonstrates professionalism, respect, and a commitment to customer satisfaction. Unfortunately, this has not been my experience. Based on the unresolved issue, the lack of response to my complaint, and the overall standard of customer service received, I cannot recommend this resort based on my personal experience. While I appreciate the efforts of some individual staff members, the overall handling of our concerns fell well below expectations."

"I had a wonderful stay at Wyndham Residences Golf del Sur and felt genuinely happy and relaxed throughout my holiday. The apartment was exceptionally clean, comfortable and well maintained, and the whole resort had a peaceful, welcoming atmosphere. Check-in took only about ten minutes and check-out was equally smooth and pleasant. The reception staff were professional and helpful, while the housekeeping ladies were kind, discreet and very respectful. I also loved the freshly prepared tropical fruit drinks and the delicious iced coffee. It was a truly enjoyable experience from beginning to end. I felt very comfortable here, would happily recommend the resort to others, and I am already planning to return next year."

"We have just returned from a two week stay with our family and again we have had a fantastic time. The apartments and resort are kept immaculately clean and tidy with the team working very hard. The entertainment team are always great, putting in an incredible amount of effort to keep everyone happy and make everyone feel at home. Ilija and Casandra always make us feel so welcome and go out of their way to spend time with everyone. We never had any issue with Sunbeds during our stay and the pool sunbed attendant worked hard to ensure he could make beds available for people even when they arrived later to the pool area. The resort has a fantastic feel about it not just because of the resort, but the friendly people who return every year! See you all very soon, we are counting the days down already!"