H10 Big Sur

"Excellent location An ok atmosphere some of the staff are a bit rude but the few good ones make up for it Rooms are very clean and the room cleaners are very good Wouldn’t pay what I paid this year again which is a shame The best group was QUEEN excellent a true performer The breakfast was amazing however the evening meal was very poor ..,,, The entertainer lady at the pool is brilliant❤️❤️"

"First time staying. Great location Many good points. The idea of water in the bar excellent The hand tags is certainly better than access cards. Room was clean and the towel service good. The food generally was good Shower heads not very powerful. The entertainment did not start until 9.30 and could be noisy if the entertainment started at 8.30 And finished by 10 it would be better. The staff both cleaning and in the bar were friendly Pool was good and water temperature ok Overall a good hotel in an excellent location. Ps they organised a mobility scooter delivered to the hotel. A little expensive but very handy"

"Location of the Bug Sur is excellent which was the primary reason for us booking as our normal hotel used was full. The entrance provides a wow factor on entering. All the staff were very pleasant. The service for drinks at dinner table could be a bit better. We booked a superior sea view room which was ok and had sun loungers. The bathroom could do with a deep clean and the rainfall shower head was completely clogged with limescale and required changing on arrival. Problems we feel are worth a mention are (1) Room 214 poor air-conditioning in rooms as this although blowing did not cool the room at all - maintenance response good but problem never fixed (2) the staff on the breakfast shift are very loud, constantly chatting and clattering dishes. This doesn't give a good start to the day (3) very limited food choice in the evenings Overall we wouldn't stay here again"