AluaSoul Orotava Valley

"We went for our honeymoon and we were very comfortable, the staff was charming, the food was varied and high quality, the cleanliness was exceptional, and the comfort of the room was a 10, overall we were happy with everything."

"Very satified with most aspects of our stay (family of 3 members and 3 generations, all adults and we were all-inclusive). Facilities including pool, lounge areas and bars were all good - Nice atmosphere to the place. Staff were more than accommodating - nice little touches, they left us a cold buffet when we arrived 2 hours later than planned at midnight! and water in the rooms, I did contact the hotel direct (on email) to notify them in advance - a little planning does help.... Staff quick to respond to a change of room for my dad (aged 89) and a compliant / recommendation regarding the external Nubium Restaurant (attached to hotel), the jist of which was the hotel were falsely misleading guests about a free weekly trip to the restaurant - which in the end turned out to be a very limited set 'taster' menu of only one option for starter & dessert and two - 1 meat or 1 fish option for the main - no regard for vegetarians or if the mains options were suitable, we saw couples walk out because of this, the owner was very upset understandably so I went and recommended to the hotel reception staff that they 'warn' guests in advance what the deal was - this was taken on board as we heard from other guests booking their free taster meal after us. Overall the food was good in the hotel resturant, penty of variety and theme nights, we didn't find the hot food cold!, agree with the distinct lack of cutlery everywhere! Some of the alcoholic drinks were a bit cheepie/samie tasting (from ready mixed cartons). Good quiet location in the resort away from the main drag and close to beach and Loro Parque a bonus."

"We had a great 10 day stay in the Aluasoul Orotava Valley hotel. The hotel was clean, fresh and really comfortable to be in and around. The hotel is quite spread out over the hill so it can be a little bit of walking but its manageable. The reception/restaurant and bar are quite far from the pool area but there are elevators and its flat. If you take the elevator down from the pool you are 1/2 way down (or up!) The hill so its definitely more manageable for the way home! The staff were all lovely and rooms were spotlessly clean and comfortable for our stay. Despite being at the front of the hotel above the service entrance it wasnt noisy and we could see Teide (when the clouds lifted). Lots of activities and entertainment available and always plenty of sunbeds and space around the pool with umbrellas for shade. Stayed b&b option and dined in the buffet restaurant once, the food on offer wasn't all that varied (I am vegetarian) but we also only went there one night so probably don't know enough to comment for certain. Overall a brilliant hotel and we really enjoyed our stay. Really close to the old town where there are plenty of restaurants or guachinches further out! We rented a car with Canarias who were in hotel reception too and they were really helpful and easy to use. Hotel is a great location for exploring the north of the island (south too with the car!)"