H10 Tenerife Playa

"An excellent experience this time. We went Privilege. The dining room experience was excellent with numerous and plenty Vegan and Vegetarian options. Our animation team were as always engaging. Special mention to Natalia who greeted us with a smile every morning. The poolside restaurant was a new experience for us this time. Ayoze the chief waiter was always engaging and nothing was too much to ask We will be back in January for sure"

"We stayed for one week would we stay here again, no we would not the hotel doesn't come up to usual H10 standards. It's in urgent need of a refurb the rooms are very tired as are most of the public areas. It needs senior management to take a good look at bringing it up to usual H10 standards. We stayed in a superior room which at best would only meet 3 stars when asked why there was no kettle we were told we could rent one for 25 euro you also have to pay for the key to use the safe. The food and drink was only fair nothing fancy. Having said that the hotel is in a wonderful location right on the seafront. The staff are wonderful nothing to much bother for them they are all a credit to the hotel. So please H10 group take a look at this and return it back to it's former condition."

"Our experience at the hotel has been, in general, quite good, although there are some aspects that I believe could improve. I want to especially highlight Aridani and Luis, from the restaurant, who served us incredibly well, with a warm and professional demeanor. I also want to mention Suse, from the bar, who was very nice to us and served us with a kindness that is greatly appreciated. It is a pleasure to encounter workers like that, who make the stay much more pleasant. Many thanks to the three of you for your service and professionalism! However, the attention from the person who was managing the service at that time, Myrlenis, left quite a bit to be desired. We missed a smile, a more pleasant demeanor, and better service management. I consider customer service to be fundamental, especially in a hotel where guests go to enjoy themselves and disconnect. On the other hand, upon our arrival, the receptionist began telling us about her previous problems with customers. I understand that everyone can have a bad day, but when one stays at a hotel, one does so precisely to disconnect from the routine and enjoy a few days of rest. For that reason, I consider it important to maintain a certain level of professionalism in dealing with customers. As for the hotel, everything else was very good. The food was varied and good, with live cooking every day. They offered breakfast, lunch, and dinner, with different options to enjoy the meals. Furthermore, the room was very clean, something I value a great deal. In short, we had a positive experience overall, especially thanks to employees like Aridani, Luis, and Suse, who made the difference with their kindness and good treatment. However, I believe that some aspects related to customer service and staff management could improve to offer an even better experience to guests."