Crystal Prestige - Pearl Collection

"The hotel is perfect for families with children. The kids were thrilled—there were plenty of attractions, shows, and more, and the grounds were spacious. However, signs of wear and tear were visible on many things. If staying in family rooms overlooking the pools, keep in mind that the evening shows take place nearby; those who dislike noise might find it difficult to fall asleep."

"The most important point is that the hotel is not suitable for 5 stars. The photos show only what I liked. 1. The most important thing when moving in is to be near family, but in the end, they were housed in different buildings. And only after a week were rooms next to each other given (you persistently go and ask every day, but at the same time rooms were becoming available throughout the stay). So the wishes are not taken into account initially. 2. Number One single plus: non-creaky beds. The air conditioner wasn't working, and they didn't come to fix it, excusing themselves with an SMS message about general ventilation... Otherwise: the room is dark, the cleaning is average (since we have a small child, he only stayed on the bed): the floors are dirty, they don't clean under the beds, they don't change the bed linen upon request (although there is a separate sign asking for it), the bathroom door squeaks, do not open the chests of drawers. The bathrooms only clean the toilet, shower, and sink; the entire stay is dirty, so the amenities are only: shower cap, 3 cotton swabs, 2 cotton pads, shampoo gel in one, conditioner, and body cream, that's it... they don't replenish. The mini-bar is also restocked with 1 water, the full assortment needs to be requested. 3. Main restaurant. The most important thing, our whole family got poisoned, -1 day of vacation... and judging by other rooms, we are not the only ones. There are doubts about the quality of washing vegetables and fruits, the grilled meat is not cooked through, and the fresh fish is questionable. Plus in the variety of serving different dishes. But after 3-4 days, it doesn't seem that way anymore, it's monotonous. There is fish Thursday, Asian Friday, adding a couple of dishes. Even a small person (1 year old) can find something, but everything is salty, a children's zone of dishes for children 3+. Inconvenience with drinks: there is a queue at the coffee machine, one person at the bar, and waiters are running around and need to be caught to serve wine or other drinks. Juice can only be poured by yourself in the morning. But the tea is tasty, and there is always a lot of it. The dishwashing is not entirely good either, the mugs are dirty (even the staff treats them with boiling water), the spoons and forks too, small spoons are nowhere to be found, plates are clean only occasionally. Bread is served in the classic loaf form, uncut; while waiting for that time, small buns were saved. All cakes look alike, Rahat loukoum tastes like cough syrup, baklava is for a connoisseur. Fruits and vegetables, in abundance but uniform, nothing exotic, the same strawberries were there 2 times out of 13 days. 4. Pool and sea The pool (from September 27 to October 10) is already cold at 26 degrees, the sea is much warmer, we haven't even gone into the children's pool with the child, the children are running and chattering their teeth. Cool water park for adults. There are many sunbeds at the sea, but there aren't enough because of the large influx. It seems like there's sand everywhere, but the entrance is rocky, so you need aqua shoes with a child. It is a 5-minute walk to the sea. 5. For the rest One bartender per bar, a queue. The events are cool, for both children and adults. Snake Bars - if you are late for a restaurant, it will do for a heavy snack. Having ice cream in both the package and in cones is a plus. The cost for the massage is very expensive, 4000 rubles for one session - there are no discounts for quantity. The spa area is tired. 6. The hotel itself has long required good repairs, everything is old and worn out. The hotel definitely doesn't qualify for 5 stars."

"Thank you very much to the hotel for the wonderful vacation, everything is thought out to the smallest detail. Everything is always there, everything is interesting, neat, and very tasty. Special thanks to Guest Relations and especially to the employee Banu for the meeting! It's so nice that our vacation hasn't even started yet! How the newlyweds were greeted with flowers, a gift, wine, and a fantastic number) and thank you for your care and attention: Banu informed me about additional pleasant opportunities and we gladly took advantage of them. We are very pleased with the vacation at this hotel!"