"Good day everyone. We stayed at this hotel in September 2026. I never wrote reviews, neither good nor bad, and after the vacation I thought all the negativity would disappear with the weekdays and work, but no, so I decided to write everything as it is. It was the worst hotel and staff I have ever experienced, there is nothing to compare it to. I reduce the rating primarily because of the staff's work. The waitress Ellis is in first place, this is something out of the ordinary, she serves selectively, may deliberately ignore one table or another, especially in the bar in the evening program. One day we were relaxing at the club, there were about 40 minutes left in the program, and they didn't notice us all evening and didn't serve us, suddenly she came over and asked us to move from the sofa to another spot at the table, with words and gestures that it was time to sleep 😁, to which we gave a negative answer, because first of all, we were comfortable, and secondly, everything was already coming to an end, and there was no point in jumping from place to place. We were supposed to free the sofa, so she decided to cover it with a cover earlier, and generally, all waiters do this, the club works from 11 PM to 1 AM, but they don't care, they collect the lighting from the tables, the cushions from the chairs and start covering the sofas with covers even when the hotel guests are resting. And everything would have been fine and no one would have noticed it if that waitress hadn't stopped us on the way to the hotel, almost grabbing our elbow from behind and shoving a phone with a translator in our face, telling us that we were violating the hotel's concept, to which the polite, nice girl was told in a polite manner that we were hotel guests and she didn't need to tell us when to go to sleep or where to change for her convenience in her work, which wasn't even finished yet, but she wasn't satisfied with our answer the first time, and kept saying something and pointing with her phone, so we didn't argue and just walked away from her. And after entering the hotel, I asked for a meeting with the manager because the situation got out of control. In the morning, at the reception, they asked the question about the meeting with the manager again, after I explained the reason for the meeting with him, the employee at the reception's eyes grew and grew. But not everything was so fast, no meetings happened, we didn't pay attention to it, it's our vacation and it continues, that's what we thought, but that was not the case, in the bar in the evening, no one was coming up to us at all, there was a complete demonstrative ignore, which made the situation even worse, it was simply funny to watch all of this, and even more how to react to it. Excuse me, but there is a continuation of this situation again; on the evening of the third day, everything changed, exactly the opposite; everyone greeted us from a distance, asked if we were satisfied, how our mood was, etc. Apparently, they decided not to ignore our complaint, and a conversation was held, I hope so. Therefore, we have wishes for the manager we never met, to work more with the staff and react faster to such situations; we don't spend much time with you to spend three days on this, and wait for everyone to manage their characters and moods.
We came to this hotel based on reviews and the club, which we knew even before getting acquainted with the hotel. The club's operation has also changed for the worse. There's also an issue with the DJ's work; again, if you suddenly want to leave earlier, the staff just ruins the dance floor by playing tracks that no one dances to or by playing slow tracks consecutively. We counted five in a row; it's understandable that everyone leaves, and that's like a benefit, but not for the guests.
Regarding nutrition: no meat, two times in 10 days beef in the form of goulash, went out for fish, was almost every day, the rest were frozen soy cutlets, no fruits, plum, watermelon, melon, no baklava, was once, the other days "pickled" biscuits. They also work in the restaurant, clearing plates from under your nose, in the UAI concept, even though the guests are still eating, they turn off the lights and start clearing dishes 🤦♀️.
The beach is also not up to par; the sun loungers are so close together that you can't get between them, and there aren't enough of them. There was a day when they saw 3-4 beds in assembled form, and asked for help to put them up, staff who, as it turned out, couldn't just find them because everyone was deflecting blame onto each other.
I won't bore everyone with what I noticed, so if you have travel experience, I strongly recommend not staying at this hotel, because if you compare it to hotels where you have stayed before and were satisfied, you shouldn't come here; your entire vacation will be a comparison."
