Sherwood Exclusive Kemer

"Unfortunately, this hotel did not meet our expectations for a 5-star hotel. In our opinion, the overall standard was closer to that of a 3-star hotel. Much of the food in the main restaurant was cold, the chairs were dirty, and we had to check our plates carefully to make sure they were clean before using them. Sadly, 8 out of 15 people in our group became ill with vomiting and spent their holiday in their rooms instead of enjoying their stay. Overall, a very disappointing experience. We would not recommend this hotel."

"Overall, I would rate this hotel as average. Let me start with the positives. The biggest advantage of this hotel is its surroundings. The nature is beautiful, the grounds are large and well-maintained, and the mountains provide a stunning backdrop. The hotel has been partially renovated, so we enjoyed the modern style of most of the building. The main dining hall, however, has not yet been renovated. And that is pretty much where the positives end. We stayed in a Superior Deluxe room (30 m²). Overall, everything was fine. We did not encounter any cockroaches, unlike some other reviewers have mentioned. I would rate the cleanliness of the room positively, although it could definitely benefit from a deep clean. Nevertheless, the room was acceptable for us. Cleanliness in the main restaurant needs improvement. This was one of the areas that disappointed us. The tables were not cleaned thoroughly enough, and there were constantly crumbs left on them. Cutlery was often missing, and there was a frequent shortage of glasses and cups for water. The staff worked hard, but the overall cleanliness and organisation of the dining area left a lot to be desired. The staff were generally busy and working hard, but sometimes we had to wait a very long time to order coffee or drinks. It was often more convenient to go to the bar ourselves and get our drinks rather than wait to be served. The food was acceptable, but nothing special. Sometimes it lacked flavour, and there were quite a few dishes we simply did not finish because they were not particularly tasty. The hotel really needs to improve the quality of its food. We have stayed at several hotels in the Kemer area, and the food at those hotels was noticeably better. We also missed having a proper snack bar where guests could simply walk in and help themselves to something to eat. Instead, the snack bar operates through a QR code ordering system. I ordered a döner kebab once, and it was very poor. Unfortunately, the worst part of our stay was becoming ill. Both my six-year-old child and I became ill during our holiday. We experienced vomiting, diarrhoea and fever. I cannot say for certain whether it was a viral infection or food poisoning, so I do not want to make assumptions about the exact cause. However, after reading other guests' reviews, I noticed that similar incidents had apparently been reported by other people as well. This is concerning and suggests that the hotel should take a much closer look at its hygiene standards. A thorough review of food handling, kitchen hygiene, dishwashing procedures and overall cleanliness is urgently needed. If several guests are reporting similar experiences, this is something that should be taken seriously. The heated outdoor pool was another disappointment. One of the important factors when choosing this hotel was the heated outdoor pool, as we stayed from 6 to 13 October. Unfortunately, when we arrived, the pool was only a couple of degrees warmer than the other pools. If a hotel advertises a heated pool, I believe guests should be able to expect genuinely warm water, especially during the autumn season. At other hotels, heated pools have actually been warm enough to enjoy swimming comfortably. We were genuinely disappointed. Sadly, we will not be returning to this hotel. It is a beautiful property in a wonderful natural setting, but the surroundings alone are not enough to make up for the shortcomings in food quality, restaurant cleanliness, service and the pool temperature. Considering the price we paid, we expected a much better overall experience. It is a shame, because this hotel has great potential, but several important areas need significant improvement."

"Everything is great, the staff is good, we are very satisfied"