Dream Fun World

"Good hotel, nice rooms, everything in order!"

"I chose Dream Fun World knowing perfectly well that it was a large family resort with a water park. I wasn't expecting complete silence or a romantic boutique hotel. What surprised me was the gap between how modern the hotel looks and how well it actually works. First, the positives. The hotel is modern, the public areas are clean, the terraces are spacious and the staff are genuinely friendly and helpful. There is plenty of food, a good variety of snacks and pleasant outdoor dining areas. The bars were a particularly nice surprise: large, comfortable, serving good drinks and almost empty during my stay. They were perfect for relaxing. The adults-only pool is another lovely spot, peaceful and free from loud music and children's activities. And then comes dinner. The main restaurant was by far my least favourite part of the hotel. Most of the buffet counters are concentrated in a relatively small area, where arriving guests, departing guests and people trying to get food all collide. The result is noise, queues, crowds, uncleared tables and difficulty getting drinks. My first dinner felt like a small Armageddon. I assumed arriving later would help, but even at around 7:30 p.m. things weren't much better. Eventually, I skipped two dinners altogether. Not because the food was bad, but because I simply didn't want another battle to get my meal. I have travelled quite a lot, but I don't remember ever having to plan my dinner time so carefully just to avoid the chaos. The beach was similarly disappointing. In my opinion, the hotel's beach area is too small for a resort of this size. Sunbeds are packed tightly together, the beach restaurant is cramped and personal space is practically nonexistent. The shuttle bus also came with extremely loud music. Seven minutes of a mobile disco was more than enough for me – I visited the beach only once. Then there is sleep. The rooms are clean and functional, and the bed was comfortable, but soundproofing is poor. I could hear normal conversations from the neighbouring room. Room doors slam loudly unless guests hold them, especially noticeable from around 7 a.m. when everyone starts heading to breakfast. The elevator buttons add their own surprisingly loud beeping. Individually, these may sound like tiny complaints, but repeated every day they seriously affect the ability to rest. A family “Fun” hotel shouldn't mean a poor night's sleep. The elevators can also be overloaded at busy times. Travelling down from the sixth floor sometimes feels like a sightseeing tour of every floor. I often preferred the stairs – I don't mind the extra steps, but not everyone comes on holiday looking for unexpected cardio. My biggest surprise, however, was the information system. The hotel offers a huge range of restaurants, bars, pools and activities, yet finding out what is where, on which floor and at what time is unnecessarily difficult. Maps exist, but they don't show floor levels. Directional signs are easy to miss, event information appears on separate paper notices, and I discovered some facilities only on my last day. I found out about a Fruit Party practically by walking into the loud music and queues. I discovered an afternoon soup station entirely by accident. The hotel is modern in its facilities, but rather old-fashioned in the way it communicates with guests. A simple QR-based guide with a map, daily programme and “what's open now” information would make a huge difference. On a five-night holiday, I don't want to spend part of my paid vacation figuring out how the hotel works. A few other details: the bathroom has a shower dispenser, but no separate shampoo or conditioner, so I had to buy my own. The hotel does provide miniature bottles – they're just in the minibar, which is regularly replenished. Priorities, apparently! The adults-only pool is peaceful but unheated, and the water was very cold in late September. The indoor pool, where I hoped to enjoy a quiet swim, was locked. Overall: Dream Fun World isn't a bad hotel. It has good facilities, plenty to offer, lovely bars, lots of food and, above all, genuinely good staff. But many small shortcomings add up and affect comfort more than one major problem would. My criticism is directed at management and organisation, not the employees, who are clearly working hard. The hotel has plenty of space – unfortunately, not always where all the guests are. And above all, a modern hotel should be modern not only in how it looks, but also in how it works."

"Came just out of season so wasn’t too busy, food and atmosphere was good, very clean and a lovely hotel, stayed for 2 weeks. Midway through the stay a cleaner removed our spare key card, we always left one in the slot as it kept the aircon and power to the room on for charging devices while we were at the pool. We didn’t think much of it and didn’t really make a fuss. 2 days before leaving we had to get 50 euros out to pay for onsite pics of our son as they didn’t take card, we got it out while out shopping and got back late, when we returned to get ready for the evening meal we realised the money had gone missing from my partners handbag, when we raised this at reception they said they would investigate and hand it over to customer relations and we could see them in the morning. When we went to see them they were very rude, refused to do any investigations and only offered to call the police, and said we had to sit in reception and wait for the police they wouldn’t call them, it was our last full day and was unfair to our son to not let him spend the day in the pool and we were told there was no evidence or cctv so there really want much point. My partner asked if they would let us have the pictures as a gesture of good will, we wasn’t asking for money back, just the prints (which would cost them pennies) and her response was ‘why should it come out of our pocket’ a multimillion pound hotel chain. There are safes in the rooms and yes it should have been used and was on every other occasion but we got back late that night and was so far into our holiday we thought it would be ok as the general vibe was good. However the advice of well you didn’t use the safe so it’s your fault was sort of a weird one, considering she stated that 100% no one would have taken anything from our room… so why is there a safe in the first place? We was planning on coming back next year, definitely not now."