"We had an excellent time at the hotel and would book to come back again. Whilst the rooms are dated (especially the bathroom) and flooring not perfect they are spacious, clean, good air conditioning and a comfortable bed. We had a room overlooking the beach which could be noisy at night from the “main road” being directly outside. I'd brought ear plugs so was Ok with this.
The hotel is spotless and staff do an excellent job keeping it clean and tidy.
The main selling point of this hotel is the staff, every person we met was super friendly and helpful. Nothing seemed a problem, yes I tipped but this was not until our last day for those that stood out with their service.
We stayed mid August and I expected the place to be heaving so was pleasantly surprised to find this was not the case.
Tourist tax paid when you check in and you can pay on card.
We were down at the pool around 11am every morning, no problem to get sunbeds. Big shout out to Rami who was always on hand to source beds if needed. Really friendly and always made time for a chat with you. Towels have a deposit of 20 TND (cash) each and you can change them daily. Inflatables are allowed in pool.
Food could be repetitive but the dining room never felt too busy, tables were always available and if anything had run out staff quick to replace. Waiting staff fantastic at remembering your drinks/food order and having tables ready for you. My daughter did struggle so mainly lived on chips (French fries), bread and spaghetti which were available daily. Only gripes were no diet/zero sugar drinks and no ice cream. But we found 1l bottle coke zero at Costa Mall for 3.9 TND, and an amazing gelato shop at the marina (on the side of Le Mistral restaurant) , huge scoop on waffle cone 4.5 TND. Costa Mall and Maxi Centre are great for stocking up on snacks and sweets if needed. Also in the evening there is a guy out the front of the hotel selling nuts 5 TND for a small bag, they are delicious.
They have post breakfast snacks by the pool bar (croissants etc) and then again mid afternoon (toasted sandwiches, Crepes, pizza, watermelon).
Not an extensive cocktail menu (maybe 6 if i remember) i found the orange based ones tasted “watery” so stuck to the pina collada. Only other alcohol i had was the rose wine and this was really nice.
WiFi wasn't so great in our room but great in the main areas of the hotel and also around the pool.
Animation team were good fun, a good balance between asking you to get involved but also respecting “no thanks” for an answer.
The same with spa and excursions sellers, they came around but weren't relentless in getting a sale.
Evening entertainment had a mini disco for young kids and then a later evening show starting around 9.45/10pm. They also had a white night while we were there if you wanted to plan an outfit for this.
We waited until we were at the hotel to change money and only changed enough for tips and paying in small local shops. It was a good exchange rate. Otherwise I used card to pay.
The hotel is very central to the area and easily walkable to marina and Carthage Land theme park. Lots going on outside, shops, bars and restaurants. Plenty fixed price shops if you don't want to haggle. I found leaving hotel from back gate meant you could avoid most of the haggling shops or if going outside the front of the hotel cross over road to beach side. It was so hot when we went 37, so spent most time in the pool and air conditioned areas!"