Amethyst Napa Hotel & Spa

"This was our 4th time staying at the Amethyst Hotel, the room, bed, facilities were excellent as usual. As it was my birthday during our stay, I had a lovely platter of fruit and a bottle of wine delivered to our room. Koko was an absolute delight and ,considering it was 4 years since our last visit, he still remembered us. The restaurant staff were lovely and very efficient and the food was very good. Our only disappointment was that the younger barstaff have no idea how to chat or engage with people, they were quick to serve (no complaints there) but they were too quick to get back to their phones. Emiliano? was fantastic but sadly no longer works there. We would come back again but probably not as all inclusive."

"We are completely satisfied with our stay at the hotel. It is a great choice for all age groups, and we had a wonderful holiday here. I would especially like to say a few words about the entertainer Coco, who was definitely one of the highlights of our holiday. Both professionally and personally, he is incredibly creative, unique and talented. His personality really stands out, and this was especially noticeable during both the daytime activities and the evening shows. Especially the ones created by himself. We particularly loved how he involved the audience and made it possible for guests to become part of the performances. He manages to create the atmosphere and energy of an entire animation team all by himself. His enthusiasm, creativity and unique personality made our holiday even more memorable. A truly exceptional entertainer ! Thank you for everything ✨🌞💙"

"This is our 4th stay in 5 years. So I LOVE the Amethyst, but this stay (10 days in Sept) we noticed a marked difference. The positives: staff work hard, are helpful, the hotel's location, the proximity of Landa beach and the rooms (we have had a junior suite for the last 3 times) the bedding is spotless and the towels are immaculate and changed daily. However, the standard of the food has declined, a number of times, dishes looked liked they had been re-heated, dry, and didn't taste great. What was presented really did not vary night to night (we stayed half board), we ate out 8 nights - we have never done that before when staying at the Amethyst. The cleanliness of the 'common areas' i.e. the lift behind reception had food on the floor and 2 days later it was still there....unheard of previously. Someone had spilled coffee across reception floor (hazard) took some time before it was cleaned. The Beach towels... some we received were faded, thread bare. The breakfast juices ran out, the breakfast glasses ran out, the tea cups ran out (lots of coffee cups though). The furniture round the pool, the cushions are now flat and dirty, in reception the lining is hanging down from under the settee.............. The evening bar, ran out of glasses with my partner having to have a gin and tonic in a pint glass! I know all the above sounds petty but I write this because when we first visited in 2022 - the Amethyst WAS AMAZING in every way and there was a 'BUZZ' about the place i.e. the staff smiled and laughed (didn't see many smiles or hear the laughter this time) and I feel quite upset at the difference, and unfortunately and with a really heavy heart, we will not be returning."