Louis St. Elias Resort

"Just back from a week away at this fantastic hotel. All the staff are amazing & really friendly. Special mention to Floris, Reda & Mina who all made our holiday extra special. All the food & drinks were top quality with plenty of choice & evening meals had a different theme every night. The hotel is located in a peaceful location but it's only a 10min walk into the busy resort centre. The hotel also runs a free shuttle bus if you don't feel like walking. There's 2 pools to chose from, one for all the activities & water slides & the other more peaceful with plenty of sunbeds at both."

"We arrived late at night and on arrival we noticed that the group of travelers ahead of us had received some complimentary sparkling wine and nibbles. However when we were checking in, nothing was forthcoming! So we had to ask and then they were brought out. Once checked in we were given our room keys and yes they were keys! No cards and I think that was the first sign of how dated the hotel was. The receptionist didn't really explain where things were in terms of facilities especially where breakfast was going to be the next morning despite handing us a paper map. Maybe they were tired. The paper map itself was blurry and the writing on the map was sooo small. I tried to take a photo to then magnify the words but the words were too blurry, so you couldn't work out where and what facilities were at the hotel. The paths to the rooms were very jagged and uneven, so if you have mobility issues it may be a slight issue. Rooms We had a family room which was a big size, a kitchen diner with sofa beds and then a separate bedroom. Both rooms had tv's and we had a large balcony which was nice. Furniture in the room is dated, even the doors are like barn doors where you lift up a hatch to open the doors. Lack of plugs meant taking out the plug from the tv to use a plug. Only one remote for both AC's which is not a problem but OMG the AC's are loud. Took a while to get used to the noise when trying to sleep. Cleanliness of the room is not great, one bed sheet had a brown stain on and we immediately had to get that changed. The blinds were very dirty , looked like they had not been cleaned for months. To use the shower you have to turn on the hot water in advance, haven't seen that at a hotel before. Housekeeping Very poor - this lady would take dirty towels and shower mat away and not replenish. We would call reception to report the matter and still housekeeping would not bring towels. For two days we had to use hand towels for shower mat and then hang it outside to dry because we were unsure if we would get the towels or shower mat. On another occasion, we ran out of shower gel for two days no shower gel , had to use hand gel. The reception even spoke to the lady to bring shower gel, she said she would, nothing! It was only on the 3rd day a manager came and replenish it. I think it was our particular house keeper, other members of our party had a male housekeeper who was excellent. Facilities Very small gym didn't have much equipment and no free weights Kids club only open for 4 hours, 2 hours in the morning and 2 hours in the afternoon. It was ok but there is a big safeguarding issue. I thought I had left my sunglasses in the kids club and wanted to call the room but didn't have a number to call. So I called reception to ask if they could contact the kids club room and they said they don't have a number for the room! How do they get in contact with the room in the event of an emergency. On registration they don't ask about any allergies. Massage - ok had better Pools - Good, Main pool good size , Waterpark and the slides were good fun, inflatable rings and sliding mats provided so that was a bonus. Quite pool was lovely with more luxury sun loungers. Drinks - the all inclusive included premium alcoholic brand which was nice. So cocktails were strong. Evening Entertainment - bit hit and miss but overall very good. The team definitely get the audience participating and we had a great time on the good nights. Signage around the hotel needs to increase because the hotel's facilities are on winding paths, you need more signs to know where you are going. Free shuttle bus - Great service every hour from 10am to 6pm Food - was bland most nights and service was a bit slow. You could get your meal but you could only order drinks when the waiter came and that service was slow. Even if you wanted to get your own water, you couldn't because you have to wait for the waiter to bring it to you! It was only the oriental night that the food was decent. Note- there is an al la carte restaurant at the hotel, reception didn't tell us about it nor could you see it on the map but we spotted it by the reception and enquired. Luckily for us we managed to get a reservation on our last evening and the food was authentic Greek food which was delicious. Louis St. Elias why do you not tell your guests about the alternative restaurant. Overall an average hotel in need of some updating."

"St Elias...what can I say. This was the 10th anniversary of our first stay and our 4th in total. There aren't many places that I view as home and St Elias is one of them. We spent 2 weeks in a private pool room and we were looked after perfectly, as we always are! The staff are ridiculously hard working and deserve every bit of praise they receive! Mina, Junior, Iwanna, Andrea, Atif and everyone else on the bars, thank you for all the many drinks, cocktails, far too many Baby Guinnesses, and my daily Frappe! All massive fun and with extra smiles and laughs every day! The fantastic Vena who is an impeccable Housekeeper and a wonderful woman and her lovely husband Emil who both look after us every day and we love you both more than anything. The man the legend Reda who is a one man white-wine-supplying machine and just an amazing person. Every single person working in the restaurant who all do brilliant jobs! The phenomenally talented entertainment team - Hazel, Orla, Lily, Miah, Kate, Ciara and Adam...friends for life and there aren't enough words for me to tell you how amazing I think you all are. You just blow me away every year! The wonderful Abouf always on hand, has to have a special mention ❤️ Jake who is a simply brilliant manager and was fantastic when we had some minor issues that were sorted out immediately. His calm nature and attentive customer service is second to none. And lastly. Flouris. What can we say. What a guy, what a human being. Absolutely everywhere all at once, does this man ever stop?! Thank you for always looking out for us, and looking after us. We love you ❤️ Yes, St Elias does need a refresh. The rooms are tired but are kept amazingly clean and tidy. The new addition of the top snack bar is fabulous and just shows what can be improved on with a few new touches! The food is always phenomenal, more than enough choice for all meals and always delicious! It would massively benefit from maybe having an adult only time in the restaurant later on as it can be more than a little hectic and I almost nearly knocked a few children over in their excitement running about, but this is down to parenting rather than any shortcomings of the hotel itself. I'd still really like a Cypriot night with some live music but the entertainment team will never let you down if you go up and watch them of an evening! All in all, St Elias feels like home, and is what keeps me and my family returning year on year. We love you St Elias. As always, we will be back. Thank you for another wonderful stay."