Sun Palace Protaras

"We recently came back from Sun Palace and overall had a lovely a week. The hotel itself looks fresh and clean, by the end of the week there was more furniture around reception and the site. Very little information was given on check in or in rooms so did need to find this else where, there is an electronic board in reception which had info on. We found the food very good, as vegetarians there was plenty for us every day. There was no information on the meals in terms of dietary information initially, this came towards the end of the week. We did not eat in the Greek or Italian as were fully booked, they were only allowing smaller numbers. I think once these are open fully it will take pressure of main dining area as this was busy/crowded at times as food area is quite small. The rooms were a good size, separate room with double bed and the children were in the main living space. Fridge, sink area. We had lovely cleaners who were helpful and changed our rooms when asked. We did have a fault with our balcony door which we reported a number of times but was not looked at or resolved. There was also a bad smell from the shower on a couple nights, again reported and we were also aware of others guests reporting this across the same block and other blocks. Our room was facing the main road, you could hear the bar across the road till 2am, very loud, so would recommend a pool side room if light sleepers. The swimming pools are small for the hotels size, I do not think the adult only pool can remain that as the smaller pools are no good for older children. Also when at full capacity it would be a struggle with numbers. Our children enjoyed the water slides, which was good to have on site but without the infinity pool/adult only the pools would not be any good for them. Staff were lovely and friendly. Queues were sometimes long at the bar but we didn't find it a problem. Entertainment was ok, not enough space for everyone to sit at times to watch shows, again something they may need to look at. The area was lovely and the beaches were great, very safe. Lots to do around the local area, we really recommend the area the hotel is based in. Overall the holiday was better than we expected from previous reviews. I think the hotel opened far too early without having issues resolved. We were lucky with our room and experience compared to others. Hopefully next season they would have considered how they will manage a fuller capacity and issues as it has the potential to be a really lovely hotel for families."

"We had such a wonderful time at Sun Place Water Park Hotel! ❤️ From the moment we arrived, we felt very welcome. The water park was so much fun, and there was something for everyone. The staff were friendly and always happy to help, which made our stay even more enjoyable. We created some really lovely memories here and honestly didn’t want to leave! We would happily come back again and highly recommend this hotel. ☀️🌊"

"We are very satisfied and happy with our stay at this resort. We were there as a family of 4. Each of us was very pleased, because the hotel really met our highest expectations. Both the rooms, swimming pools, attractions, food and service deserve praise. All employees are very helpful and polite for me it's 5 stars. Special thanks to: James working at the bar, Pralad working at the restaurant and of course super evening animator Miguel - the one from bingo. You have a really great team, each of them was very involved. We will definitely come back to you, just maintain this level of quality because it was one of the best trips. Best Regarts Tomek with family from Poland"