Novotel Wien Hauptbahnhof

"Great hotel. No complaints!!! Very modern buildings, great appliances, good bed. The room is not the biggest I've seen, but enough for a couple. It's not in the heart of vienna, but it's a 10min drive, next to the main train station and pretty much in front of a hop on hop off stop Ps: I could use a shower curtain"

"We had an excellent stay at this hotel. The rooms are little congested for 4 people but has good amenities like locker, TV, dryer etc. The best part is the location as it is just 1 min walkable distance from Vienna central station. You also get to use their gym and spa facilities. There is restaurant as well in the hotel. Overall satisfied."

"I booked five rooms for a small group of friends, and I am still shocked by what happened during our check-in. We arrived at around 23:50, after having already sent all passports and room allocations in advance to make the check-in process smooth. Unfortunately, the experience at reception was extremely disappointing. The staff member on duty was rude and unprofessional from the start, even complaining about my surname. Despite my explanation that I have multiple last names, she seemed unwilling to understand or assist. As a Silver member of the Accor loyalty programme, I expected at least a basic level of recognition, especially since my membership details were clearly visible in the app. This was completely ignored. I also politely requested a twin room instead of a double, but she refused outright, stating that rooms were already assigned and adding dismissively that she did not work in the reservations department. When I asked for her name, she refused to provide it, which I found particularly concerning from a customer service standpoint. Overall, this was a very frustrating and disappointing experience. As a frequent traveller, I have always considered Accor my preferred choice, but this incident has made me seriously reconsider. I cannot recommend this hotel based on the level of service we received.This lady at reception should reconsider her career as customer service is definitely not her strength mirroring her amateur attitude to Novotel."