Sandos Benidorm Suites

"We have been here a few times and always enjoyed our stay. Most of the Staff are very helpful and welcoming throughout the Hotel with a special mention of Claire on Reception. It is such a pity that we were failed by what could be best called an arrogant Bar Manager who does not possess any manners or know how to speak or interact with people. At first we thought he was having a bad day ( like we all can have ) but speaking to other guests they have experienced the same behaviours from the same person. I am not sure how he manages to hold this post as a Manager or is it that Senior Management turn a blind eye to this kind of behaviour. Regrettably we will not be returning and will use a different Hotel on our next visits to Benidorm has it is something I cannot accept being treated and spoken to with someone who has serious customer service issues."

"We have had an absolutely incredible time at this hotel, giving us a a brilliant experience of Benidorm, and incredible food and drink. However not the hotel for party people, which we respected. However on the 4th of June, the male with the dark hair and beard was rather rude to me while I was struggling with an asthma attack at reception, while I asked about my friends passing by so I could follow them to help with my situation,, which he simply told me to “figure out myself” with no help or assistance for me while visibly having to use my inhaler. Other than this an incredible time and an incredible view. Thank you all"

"Lovely location, amazing and kind staff, food fine, good choice of drinks and cocktails, great poolside snack bar. Our room was clean and enough room for us. The only negative was that the lifts could take a while to get to your floor - there was only one working on the "even" floors side which could cause a bit of a delay. Also mad dash for a sun bed but they don't open the pool area until around 9am which is good as you don't get people leaving towels on loungers at the crack of dawn. We holidayed here as a couple with our 1 year old and it was very family friendly. A 5 minute walk takes you to lots of shops, 10 minutes to Levante beach and around 20 minutes to the Old Town. We will certainly return - it was honestly great here."