Festa Panorama

"The hotel was very clean throughout and the rooms comfortable and spacious. We found all the staff friendly and helpful. The location is ideal for a short walk into old Nessebar which is lovely and well worth the visit. The restaurant had a decent selection at all meals. It wasn’t always 5 star restaurant standard however we could always find something to suit everyone in our group. The Animation Team worked very hard to host fun daytime activities and were warm and friendly to all. Evening entertainment was not always the most exciting with bingo, movie quizzes and karaoke. However the team again worked very hard to make it as enjoyable as possible. We all enjoyed the holiday and would have no hesitation in recommending this hotel and location."

"We’ve been to Bulgaria twice before staying at a different hotel but opted for a change this year. The hotel is close to the airport which is always a plus when travelling with family. It’s located a few minutes walk from the beach and a short walk from the historic old town or a short bus ride (well worth a visit). Inside the hotel everything was super clean and the staff friendly. I’ve seen some negative posts about the animation team but that wasn’t our experience. We found both Alex and Artem to be super friendly and encouraging without being pushy. My youngest loved them both and followed them around and not once did they complain or moan and always welcomed her which was lovely. I thought they both were a credit to the hotel and without them my rating would have been lower - thank you guys from us all and will always remember the fun of those darts games. Negatives for me were around the food, compared to other hotels we found the food to be quite limited and not really varied. My two children both have food allergies and although there were some signs up the options for them both was extremely limited to basically beige food. The deserts were very repetitive and boring after a day or two and for my children we had to get them pudding outside of the hotel as none of the options catered for their allergies. We had even contacted the hotel in advance of our visit to enquire about allergies but didn’t receive a response. Overall a pleasant stay but personally wouldn’t go back and would prefer to pay a bit extra and stay at Sol Palace up the road which offers so much more variety in all aspects."

"My room was excellent, with a fantastic view. It was cleaned daily, and the bed was always made. The location is great, with the beach just a short stroll away, and the walk into the Old Town is pleasant and completely flat. There was a good selection of food, and the coffee was very nice. The reception staff were always smiling, welcoming, and helpful throughout my stay. The only disappointment was the spa. Some of the facilities I specifically asked about were not switched on, and the pool was so overcrowded that there was nowhere to sit, making the visit feel like a waste of time. I also found the spa reception staff unfriendly, abrupt and unwelcoming. I wasn’t the only guest disappointed with the spa facilities. During my stay, I spoke to a couple who were also frustrated that the steam room and sauna were not operating, which suggests this was not an isolated issue. One of the main reasons I chose this hotel was for the spa facilities, but unfortunately they did not live up to expectations. I felt misled about what would be available and was unable to enjoy the facilities I had planned to use during my holiday. Had I known these facilities would not be available, I would have chosen a different hotel. As a result, I do not feel the stay offered good value for money, and for that reason I have given the hotel 3 stars."