Grand Villa Argentina

"Firstly, there are some very good points to this hotel, in particular its location close to Old Dubrovnik and views of the sea from public rooms. However, you should insist for sea view, otherwise you could be looking at a concrete wall, car park and a very very busy road, so buy some ear plugs. Do not accept a room on 7th floor with an even number. Check in was poor with lack of advice and hardly a warm welcome, although some staff were delightful and helpful around beach cafe/restaurant area. They need to move to the front desk. Our room was small and tired, lacking attention to detail with stained carpet, mould around sink and scuffed walls, but you do get a chocolate at bedtime on the first night! The rooms are looking tired and carpets looking threadbare and faded. Cleaning of room is also well below standard you would expect of 3* hotel, never mind 5*. We put in a complaint to our tour operator, who were fabulous and dealt with our concerns. We got moved to a quieter room promptly and the young porter was great. There are some lovely staff here, and some who need a course in people skills. I think management need to manage better and monitor where there is a lack of attention and quality of service, otherwise staff can not improve. Gym facilities very limited, tired and poorly maintained. Jacuzzi out of action all week. This was our first visit to Croatia and we will be back, but sadly not to this hotel. We are feeling slightly bruised, as we thought that by selecting one of the high end hotels in Dubrovnik, we were in for a 5* treat. I have stayed in nicer 3* hotels. Sorry Argentina, you must do better than this!"

"Really enjoyed our stay at this hotel. The pool area is stunning. Although a couple of times the Adriatic ended up in the pool, and made it a bit slippery. The pool guys work incredibly hard, Nicky was fab, getting sun beds in the right place, and towels, great service. The breakfast was nice, and the views overlooking the Adriatic and the walled city are second to none. For location it could'nt be better, just a 10 minute downhill walk to Dubrovnik walled city. If you are staying a week or more it's well worth getting the Dubrovnik pass, it gets you entry on the wall, and several museums and galleries. Also free bus pass within limited areas. It's well worth going to Catvat on a boat trip, very pretty, and much cheaper than Dubrovnik. Overall a great stay. The gelato is fab too. "

"The service from all the staff was 5 star throughout our stay. In particular, we appreciated being able to choose our own breakfast dishes with waiter service. I highly recommend this place to anyone visiting the area!!!! "