Pavlo Napa Beach Hotel

"Very disappointing experience overall! Be aware that there is a major difference between the renovated and unrenovated (economy) rooms. We paid for the same room type through a travel agency, as the rest of our group, but ended up in an economy room with very poor sound insulation and much lower standards. Cleanliness was also a serious issue in the economy rooms, especially the floors, which were visibly dirty even after changing rooms. What made the experience much worse was the attitude of the staff. Several employees were dismissive, confrontational and focused on blaming the guest instead of resolving problems professionally. One receptionist became aggressive and shouted at me during a complaint about the room conditions. Mistakes can happen, but the way guests are treated when issues are raised matters just as much. Unfortunately, this really ruined the experience for us."

"When our bus arrived, the reception was only staffed with one single non-enthusiastic guy. No "Welcome!", no smile just "Next please". One single person working the reception when a bus unloads new guests is not the most efficient check-in. The receptionist mapped out how to get to our room and why he insisted that the best way was through the underground maze and not going in a straight line above ground is beyond me. Throughout our entire stay I don't think that any staff in the reception bothered to say good morning or even hello. The most I got was a lovely smile at one time. The room was clean. Really really clean. Like overwhelming smell of disinfection kind of clean. There was even a seal on the toilet that said "DISINFECTED" and that made me wonder what unspeakable horror had taken place in the bathroom. We opened the balcony door and ventilated for a while and got rid of the smell. The room was really nice. The only channel that worked on the tv was the hotels info channel but who watches tv on a vacation anyway? Could have used an iron and an ironingboard but other than that the room was really nice with a very nice balcony. The pool area was excellent. The pool/towel guy seemed to really like his job.He was friendly and positive towards all the guests and he treated the entire poolarea as if it was his baby. I really liked the sunbeds and the possibility to choose shade or sun. I liked the pool too. Even I, who thinks every body of water is too cold, could get in the pool with ease even though it’s not heated. There's also a very very nice beach just below the pool. People talk about Nissi beach and how fantastic it is. I'll take the beach at the hotel any day of the week. No crowd, no beachbums just people enjoying themselves. The pool bar is good as long as you stick with beer. Good beer, polite staff and absolutely undrinkable drinks. I tried the Gin fizz and I swear it tasted like kerosene. I simply could not drink it. We tried another the day after just to make sure that it wasn't a fluke but it was just as bad. This is by far the worst drinks I've ever had in any all inclusive-deal. Others tried them but I never saw anyone go back for seconds. It is also the first all inclusive-deal that I’ve ever come across that does not include a simple gin and tonic. We tried the Erato bar. The drinks here were drinkable albeit not good. They were extremely sweet, maybe to cover up the taste of kerosene? The dining room is nice and there’s a lovely terrace if you want to eat outside by the pool. Every drink (even juice) must be ordered from the staff. I recommend that you sit down and order drinks before going to get food. The guy who takes the drinks order is not the same guy who serves the drinks so they always mess up the drink orders. You can only order one drink per person at a time. If you want a refill, it'll take a while since you need to catch someones attention and they have to order the drink and another guy has to bring it to the table. The food is, well, very all-inclusive. No beef, plenty of bone dry chicken, there is always something that does not go with anything else and the redwine sauce doubled as gravy and boeuf bourguignon. Surprisingly little to choose from. Every night was a different theme night. but the food didn’t really differ that much. The fries were always good though and one evening we got wonderful, tender and juicy chicken skewers but they never made it back to the menu. You get one free lunch (why lunch?) in the pool bar but because of the quality of the food we never bothered with that. The snack bar is not really a snack bar. It is sitting down in the restaurant between meals and order from a snackmenu. We used the snack bar once on the day we were leaving. In hindsight I wish I would have used it more often. The food was pretty good. All in all, there's room for improvement in the food department and if the "local gin" was replaced with anything even resembling gin it would be a big improvement but other than that I really liked the hotel."

"Once again we have returned for our 6th visit this time with 4 of our adult children aged 20 to 26. We are currently on holiday and they are having such fun relaxing in the hotel during the day and clubbing in Aiya Napa at night so much so they all want to come back with us next year lucky us 😬 x in all seriousness we find it hard to go anywhere else now. Staff Timmi and her team, Marianna Activities and all the restaurant and bar staff are exceptional the food excellent something for everyone and facilities and beach on your doorstep. Can't ask for anything more. Thabks again Pavlo Napa.x Mr and Mrs Nicholas."