Pickalbatros Citadel Resort - Sahl Hasheesh

"Great hotel, lovely setting. Entertainment and food and all facilities are very good. No complaints, will come back."

"1) Nice place and views maybe thats all good about hotel! 2) Lot of egyptian tourists with small loud kids behaving badly and making dirty sunbeds and all around! unfortunately at morning beach guys dont clean and u see dirty sunbeds which is too low level for 5 star hotel! 3) Check-in and room selection in favor of Egyptians! as if other guests are not welcome here 😏 We booked delux sea room and i kindly asked at reception 2 floor and view but at this hotel no one cares what u want- we got room at low floor without any sea view! we didnt stay at that room and got " better room" - downgraded to standart catergory room with sea view ( but they didn't told us it and we only found out ourselves about it the next day!) This is incredibly poor service and not very nice! People usually get upgrades, but we get the opposite! 3) Actually no place to Swim! Constant low tides! Even in the only lagoon, when the tide is it's impossible to swim -water up to the belly! 4) The rooms are partially renovated, but there is no floor-length mirror! Which is just ridiculous! You can hear the neighbors sneezing and there is a bad smell of sewage at night! 5) We've been to Egypt in some hotels 7-8 times, but we have no desire to return here and I wouldn't recommend this hotel to anyone."

"Overall experience was excellent! Atmosphere is very chill and the view of the resort is excellent. Overall staff were being super helpful. There was some issue on registered name during our late night check in as we reserved through 3rd party. We were very worried and tired. Mr. Mohamed Talat was claming us down, showing his patience and professionalism. Offering us the room first for us to settle down without worrying. Patiently explain resort facilities to us as well as following up with the issue. During stay, service attitude of F&B staff Mr. Faris Salah in Food court during Breakfast and Mr. Mohamed Smail in the Bakery were fantastic when made me feel welcome. Even we were minority tourists group as we are from Asia. We still experienced great services from the front operation of the resort. We will definitely recommend for our friends and family to come and stay, even ourselves in the next time we visit Hurghada."