Sofitel Paris Baltimore Eiffel

"Before I start my review. I just want to say that my husband and I are Accor members and have frequently stayed at Accor hotels both overseas and in Australia. In fact on this trip we also stayed at L’Echiquier Opera Paris (another Sofitel hotel), where the service at their bar and selection of food at their restaurant was excellent. The quality and position of the Baltimore is excellent. Within easy walking distance from many of the sights of Paris . The reception staff were very helpful on arrival and during our stay BUT the service at the bar on three occasions was substandard for a 5 star hotel. On two occasions, we were sitting waiting to be served (as we had previously been told that was how it was done in this establishment) and were not even acknowledged by the waiter who walked past us after serving others. We waited another 10 minutes and then went out to another restaurant a few minutes away where we were served immediately. On another occasion we sat to order an express breakfast before a planned tour. Nobody was there to serve, I finally found someone and was told that a “colleague” would be there to help me with breakfast. Another wait of 10 minutes and no one came. Once again we found another restaurant and were served immediately. The menu at the restaurant is limited as well. My advice, if you like to stay in 5 star accommodation by all means stay at this hotel, but there are many other restaurants close by, that will serve you with a smile!"

"We stayed at Sofitel Baltimore for the weekend with my wife. We booked a room with a balcony and enjoyed the view. On Sunday, we ordered breakfast in the room, and that was pretty good. We booked all our activities in Paris with the hotel concierge team. Special thanks to Emilien, who helped us to arrange dinner on the boat."

"This hotel is in a fantastic location, a little over one kilometre to both the Eiffel Tower and the Arc de Triomphe (at the top of the Champs Elysees). It was late May when we were there and the weather was spectacular, providing a perfect setting for a casual lunch each day at the beautiful outdoor area of the hotel. Lordys Paris Club is the hotel's in-house restaurant, which provides a warm and welcoming atmosphere. The service from Klara and Adama was exceptional, as were the meals, and our one dinner there became a highlight of our stay. All the staff that we came in contact with at the hotel were excellent, and this will certainly be the only place we'll stay while in Paris. Highly recommended."