Pullman Paris Centre Bercy

"My daughter and I had a wonderful three day stay. We found our accommodation, meals and level of service from staff to be excellent. Many thanks to the lady in the breakfast room who cooked our eggs each morning, her exceptional hospitality helped make our stay great. I had suffered a back injury just before my trip and Djaguilee who worked on the lobby went above and beyond to help me. I was using crutches and when I was exiting the hotel, he held doors, helped me with my crutches, even opened up the waiting taxi doors. He was exceptional. Before our arrival I was emailing hotel asking for lots of information trying to navigate our trip with my back injury. Jeanette, the concierge, who helped me was wonderful. I have stayed in Accor hotels for many years but never experienced this level of helpfulness and professionalism. I was able to book airport pickup, taxi transportation when staying and advice on visiting monuments with her help. She made our stay so much better before arriving and during- what an asset she is to the Pullman hotel. We would recommend this hotel and look forward to returning"

"Hotel was modern and very clean however as part of a going green/environment scheme housekeeping only change towels every 2 days which I personally am not a fan of. Room service was disappointing the food was nice but we waited a long time for our order to be accepted and after around 50 minutes of waiting I ended up going to reception to chase it up. Marie on the reception desk was very polite and very efficient when assisting me with this. And our meals took another 15/20 minutes after this so we waited a total of around 1 hour and 10 minutes to recieve the meals we ordered to the room. Although I hourly enjoyed my stay here on arrival I was shocked to find out that there was a €450 credit card hold. We booked through easyJet who did not advertise this so we checked the Pullman Paris website and still could not find anything mentioning this hold charge therefore we were not happy with this charge."

"Next to a small village with plenty of restaurants, cafes and a metro station. Pretty convenient and quiet, but there's a bit of a distance to city center. I've stayed there with the family for 4 nights, however, the room was extremely cold at night. The heater didn't seem to function properly, so I requested many times "everyday" to have it fixed. The only response I ever got everyday was that a technician will come and look into it in 10 minutes, but never came during the whole stay. Now the whole family is coughing. This is not the level of service I had expected with the price paid for the family room!"