Kimpton St Honore Paris

"We stayed here five nights for our first family trip to Paris. It is located in a nice area and just a few minutes away from the Opera metro station, which we learned how to use for our travels around the area. The staff at the front desk and concierge were always very helpful and friendly, and the housekeeping did a great job as well. We had three rooms between our family of four, and the service was consistent with all of us. If we asked for ice or extra towels, they brought it to our room promptly. The only thing that was lacking every day is that we used the glasses for drinking water on the bar area every day, and they never replaced them. After a few days we were down to the martini glasses because that's all that was left. They brought fresh water daily but no one seemed to refresh the actual glasses you would use to drink the water with. I called the front desk multiple days our last few evenings and they would bring me the glasses. There is a good gelato shop right around the corner and also a bakery about 5 minutes away that we used for our morning breakfasts. The rooms feel fresh and updated, and the blackout drapes worked well for sleeping. It is also a short walk to a restaurant area where we enjoyed pizza and lasagna at Capri. Less air freshener in the lobby would be preferred as it was so overpowering it made me continually cough and I could not sit in the lobby area. Would stay again."

"I am extremely disappointed with my stay at this hotel. I stayed here for 6 nights and 7 days, and throughout my stay the service was consistently poor. I have stayed in many 5-star, 6-star, and luxury hotels around the world, and I have never experienced service this bad. The room service and housekeeping standards are far below what should be expected from a 5-star property. In fact, this level of hospitality should not exist in a 5-star hotel, and I have experienced significantly better hospitality even in many 4-star hotels. The air conditioning was also a major issue. The room was extremely hot, and despite asking on multiple nights for the AC to be turned on or adjusted, my requests were repeatedly ignored. This made it very uncomfortable to sleep and added to the overall frustration of the stay. Housekeeping Issues Housekeeping repeatedly took my towels and robes and failed to replace them. I also used some of the complimentary vanity kits provided in the room, and despite staying for nearly a week, they were never replenished. Even basic amenities were not properly maintained. Service Responsiveness After midnight, it becomes nearly impossible to get any assistance. No one answers the phone, and even simple requests such as additional water bottles go unanswered. It is unacceptable that a hotel of this category cannot provide basic guest support during the night. Overall Assessment The lack of responsiveness, attention to detail, and overall guest care made my stay very frustrating. For a hotel that claims to offer a luxury experience, the service standards are nowhere near what I would expect. Unfortunately, my experience was very disappointing, and I would not recommend this hotel to others."

"Fantastic, high end hotel. I’ve stayed at a lot of Kimptons and this is the nicest yet. I felt like it was closer to a Ritz Carlton. Room was spacious for Europe, and my room looked out on an interior courtyard, so it was quiet. Paris was having a record heat wave and their a/c was fantastic. Indoor pool was refreshing. The weak dollar helped make the prices on the rooftop bar quite expensive, but the view of the Eiffel Tour is unmatched. Service and food was excellent all around. Bed was very comfortable and the linens were soft and high quality. I’ll be back! Thanks to the Kimpton team for a magnificent stay."