INNSiDE by Melia Paris Charles de Gaulle Airport

"We chose INNSiDE Paris Charles de Gaulle largely because of its exceptionally high ratings on TripAdvisor. Based on our recent stay, however, we found ourselves struggling to reconcile those ratings with our actual experience. To be fair, the hotel has several strengths. The location near Charles de Gaulle Airport is convenient, the property was generally quiet, and the staff members we encountered were courteous and helpful. Breakfast was also enjoyable. Unfortunately, several significant issues affected our stay. The mattress in our room was worn out and appeared to be broken, resulting in an uncomfortable night’s sleep. The sofas were in such poor condition that the seat cushions would not remain attached, making them largely unusable. Wi-Fi service in our room was so unreliable that it was effectively unusable for much of our stay. We also found several other aspects of the property and amenities to be below the standard we expected given the hotel’s reputation and price point. After returning home, I contacted the hotel directly and received a thoughtful response from management acknowledging these concerns. However, when I later inquired about whether these issues had been addressed before an upcoming reservation, I did not receive a response. While our experience may not be representative of every guest’s stay, it was disappointing enough that we ultimately chose to make alternative arrangements for our next visit to Paris."

"Arrived late after a delayed flight. The whole check in process was smooth and fantastic customer service. The room was perfect with plenty of space and a great breakfast to set us up for the morning before going to Disney. Thanks so much to Maryau and Mahamed for making us feel so welcome. We’ll definitely be back for our next trip to Disney!"

"We stayed here for one night en route to going back home. We arrived at CDG Terminal 2B. Navigating CDG to look for the CDG VAL platform was not so easy, especially for first time visitors. There were staff in their airport uniform that were readily available should you require assistance with direction. After reaching the CDG VAL platform, you need to take the direction to CDG Terminal 1, and stopped at the Parking PR station. At the Parking PR station, you have to go up the lift, cross the train tracks and walk towards the exit. After exiting the station, head to your left and walk to the end of the walkway and then cross the street. From here, you just have to go straight and you will reach the hotel that is on your left. Check in was quick and efficient. The lobby area was pretty entertaining with pac man machine, hockey table and ping pong table. We booked ourselves the Loft room for the four of us, and the room was massive. The room came with a king-sized bed, a sofa bed, a dining table and a separate shower/bathtub bathroom and a toilet. The bed was comfortable and the linen felt clean and fresh. The sofa bed was pretty nice too. As a light sleeper, I could not really hear any noise during our stay. Overall a great and affordable stay. I would not hesitate to come back."