Artus Hotel

"Lovely lobby. Very helpful and friendly staff (except for one night man who was completely useless). There are 5 categories of rooms. 2 suite levels at the high end and then 3 “moderate” levels, from lowest ‘classic’, ‘superior’ and ‘privilege’. We booked privilege which claims a large footprint and more amenities. We immediately asked to see other rooms upon entry to our exceptionally small ‘privilege’ room however none were any larger. Our room: think prison cell size. Al Capone had a larger room at Eastern State Penitentiary (and I was there). Our room was on the first floor facing the street. With people smoking and drinking just outside our window. We could not open the curtains and became as mushrooms. In the dark. We were moved the 2 nd day from the ‘privilege’ room to a ‘classic’ room on the 2nd floor. Where we could at least open the curtains and let in some light. However this was 2 categories down from our original room. It was no smaller yet had no fridge anymore and the a/c needed to be adjusted as it was not cooling the room and we had 3 days of over 90 degrees. They did give us the lower rate for 4 of our 5 nights. But courtesy dictated the lower rate for all 5 nights considering how disappointing the accommodations are. The staff did what they could and through no fault of their own, we would not return. We have stayed at the Madison hotel, which is owned by the same company, and that hotel was absolutely lovely. The privilege room was exactly as advertised. And we would go back there. One of the problems with the privilege room at this hotel is what I consider a bait and switch. The photo on the website is of the accessible room. Therefore it is larger. But the privilege rooms that are not accessible, are very small. I know many people do not spend much time in their hotel rooms and the size is irrelevant, I understand that. However, I got no four-star vibes from this establishment. ."

"We had a lovely stay in Hotel Artus It is a beautiful boutique hotel. Great location conviennent to great cafes and anything you would need. The staff are amazing and ever so helpful and friendly. Special shout out to Sanjay our concierge! He has become a friend and we wouldn’t want to visit Paris without his kind and wonderful assistance. We always want to stay at his hotel."

"We booked the hotel based on reviews and decided to spend more on a better Privilege room. Unfortunately the privilege rooms are all on the first floor, with windows directly out onto the street. This was not disclosed to us. We had no privacy with people standing a foot outside of our windows and asked for another room but they were not able to accommodate and they told us maybe just close the blinds. We paid extra to get what seemed to be the worst room in the hotel. We were stuck between the elevator and the alleyway, where deliveries trucks stop late at night around 1 am and come in the back door adjacent to our room making loud noises. Would not recommend"