Hotel Pont Royal Paris Saint Germain Des Pres

"architecture: belle époque style beautiful rooms: small but well appointed noise level: quiet service: warm friendly and courteous bar: excellent food service: lunch and dinner in the bar room. breakfast needs help concierge: okay location: perfect. steps from all activities in paris special honors go to: bartenders and front desk all in all we felt at home there. quiet, serene and luxurious."

"We know where to stay when we’re coming to Paris—this is the spot. It’s in the most incredible neighborhood, the staff is amazing and our room is just the delightful cozy respite we need after a long day of fun."

"Unfortunately, this is NOT five-star accommodation. The entire stay was extremely disappointing, so I would not recommend staying here if you expect a high level of service. Positives: - Location - Some of the staff Negatives: - The rooms are very old and run-down, with chipped wood, dust throughout, and power outlet locations that make no sense. - The beds are very lumpy and not comfortable - The hallways are dusty, with stained and ripped carpets. - Whenever someone leaves a room on our floor, the entire wall shakes when the door shuts. This was particularly disruptive when housekeeping was going in and out repeatedly, making it far from a relaxing stay. - The power went out in the middle of the night, and a staff member had to climb into the ceiling to fix it. As a result, the food we had in the fridge spoiled. - The hotel breakfast is very average, and the atmosphere in the dining area feels more like a cheap café than a five-star hotel. - It appears there is no proper kitchen onsite. I was told by a staff member room service meals are purchased ready-made frozen or chilled and then reheated upon ordering, the food quality was very poor. - I have concerns about security, as no key card is required to access the elevator, meaning anyone can enter the building. - There was only one working elevator for the entire hotel, which made getting around very slow. It also broke down during our stay. - Simple requests, such as cleaning the room at a specific time or having additional water delivered, were either missed or ignored, requiring multiple follow-ups. For the price paid I was expecting a much better hotel and I feel sorry for the staff because it's very clear that the owners and management do not value or want to invest in simple things that provide a great guest experience."