Amano Grand Central

"Very convenient to main train station. Very clean and generally quiet, except Saturday night when the bass notes of the music in the bar on the 6th floor could be heard on the 3rd. Human contact with staff was minimal. Check in was electronic, but we had to get assistance two times from the one staff person present in the lobby whose primary function seemed to be checking luggage for those who arrived before check in time. In an apparent effort to reduce paper and plastic waste, there were no travel brochures evident (tourist info office was a few minutes walk away at the Hauptbahnhof; there were books about the city scattered artfully around the small lobby), no toiletries except in full size bottles, 2 coffee pods in a box that was made for 4. There was a tablet on the bedside table that "welcomed" us and might have provided hotel information and more, but as soon as the wrong button was pushed it ceased to function. The room was small and spotless; all black and white. The "amenities" were the coffee maker, a box of tissues and a toiletry kit consisting of 2 makeup remover pads and a few Q-tips. On a positive note, the beds were comfortable, the bathroom facilities were highly functional - hot water instantly available, faucets easily adjusted, cold water potable, etc. The bartenders were very bright and engaging - frankly, the highlight of our stay at the hotel. Cost was on the high side, but was the price for the less than 5-minute walk to the train station."

"Our room was on the first floor above the bar. On Friday night the music was blasted until 2 am. I could not sleep. On Saturday morning I complained and our room was moved to the third floor. On Saturday night, the music was not as loud, but the vibrations from the music still could be felt on the third floor and kept me awake. After trying to call the hotel, I sent a text to it's WhatsApp number and an AI response agreed that it was not a tolerable situation and that I should go downstairs and complain to the manager. So, near 1 am and in my PJs and went downstairs and complained to the manager. He said they would turn the music down. But I still could hear and feel it from the third floor and didn't get to sleep until after the music was turned off at 2 am. Thing is, it's a bar. Not a night club. It's a small space. But they blast the music like it's a dance club. A manager (Anastasia), who had moved our room, did profusely apologize for my discomfort and even refunded part of our payment for the two nights. But losing sleep (I averaged 4 hours each night) and getting up tired and unable to enjoy my sightseeing could not be compensated. Also, the tub in the bathroom was very tall and difficult to step into. My daughter had a tough time. She is short. At 5 feet 6 inches, I also had a tough time. At nearly 6 feet, it was even difficult for my husband. Plus, there were no handle bars to help one safely get into the tub. With a glass door that was glued in place, there was no flexibility to enter and exit the tub. This is dangerous and offered no accessibility."

"Good location for the main train station and ok rooms. However the hotel skimps on things western travellers are used to. No kettle, No fridge, bare minimum couple of coffee capsules, no milk. Service is non existent as per the self check in and check out. It felt like an Ibis budget. Nate minimum hotel. Just be aware of this and it will suit your needs."