"This hotel is a standard Hilton in most respects. The rooms are comfortable and well appointed and the common areas are nicely designed and functional. We had two issues which have reduced my rating to 3/5.
Firstly, and most importantly, the outside temperature during our stay was in the early 20s most of the time which was lovely however, when we returned to our room it was very hot. I measured it at 22 - 26 degrees and this is too hot for us to sleep comfortably. I asked the reception staff member if she could get someone to look at the conditioning after our first night without sleep and she told me that she would have a technician look into it for us. I heard nothing and we had another hot and sleepless night. The next morning i asked the same reception person what had happened and she said that it was cold outside so the air conditioning was not operating. I do not consider this reasonable for a hotel charging such high room rates (we paid between 350 and 590 euro per night). The hotel is advertised as having air conditioning and it does not. We were not even offered a fan which I think should have been the least they could have done. Similarly, some follow-up communication on the first day would have been useful and have met expectations more than silence and then a completely different explanation the second day when I followed up with no attempt to assist.
The second, and less important, issue is that the hotel has 80 TV channels, of which about 10 are in English but, during our stay, between five and seven of those 10 channels did not work 95% of the time we tried - they were on the list but were blank when selected. This was the same on both TVs in our suite. After the issue with the temperature of the room had not resulted in any outcome I did not both bringing this up with reception staff."
