Leonardo Hotel Munich City Olympiapark

"We previously believed that Leonardo Hotels offers a high level of service, but unfortunately our recent experience was disappointing. We made a reservation through Booking.com, but accidentally selected the wrong month. Within 35 minutes of making the booking, we tried to change the dates. However, Booking.com informed us that only the hotel could assist us with this request. We immediately contacted the hotel and kindly asked to modify the dates or offer an alternative solution (for example, changing to another date or even to the same hotel in a different city). Unfortunately, we were not offered any assistance or flexibility, although we believe this could have been resolved. This situation left us with a very negative impression. We expected more understanding and customer-oriented service. We hope that in the future such situations will be handled with greater flexibility and care for guests."

"The rooms were large with small balconies looking into an internal square . There was a capsule coffee machine, kettle and bottled water . The bathroom was well equipped . It was quite a way from the tram stop or underground . There was a Lidl on the next tram stop down. We used the large pub in the square where the transport stop was . It had a limited local cuisine but good . Breakfast was very good . Varied hot and cold food and various hot and cold drinks . The staff were very helpful and friendly ."

"Excellent impression from the minute we arrived, helpful and friendly staff. Nice spacious room for three at the back of the hotel. Clean and bright. Plenty of storage and nice large bathroom with a shower. Small balcony with chairs and table. All of the hotel communal areas clean. Room serviced every day. Breakfast good, plenty of seating and selection. Again friendly staff in the breakfast room. The hotel is a little further out from the city centre but two tram stops near by. You can get tickets on some trams or at a coffee shop further up the street. We downloaded the app and bought our tickets via that. If travelling in a group, there were group travelling options."