Gouves Bay Hotel

"Good points: the hotel staff are 100% what make up this hotel. They're lovely! Friendly and accomodating. I should have noted the 2 receptionists who were so so soo helpful for us and incredibly knowledgeable with helping up source a bigger hire car than the usual 5 seater that the hotel offer. The hotel was small but clean and tidy. The food was lovely, lots of Greek dishes, lots of variety each day - very much your typical all inclusive. Here's where I felt a little let down and where we feel the hotel was NOT a 4*. Having to pay €70 upon check in when our paperwork stated up to €16 ... Rooms: We had a very basic room, the left wardrobe door at the top we couldnt open as it had a lump on the ceiling stopping you being able to open the door (poorly positioned) the same with the drawers at the bottom of the wardrobe- couldn't open the left drawer because the door stopper was right underneath LOL. The back of the wardrobe was broken and had come away from the wardrobe itself. The safe was tiny and you had to pay a daily fee which surprised me for a 4* hotel, usually these are included for free. The fridge leaked so everytime the door opened, there would be a spillage seeping over the floor. Bathroom: The shower was questionable.. in our room we had a square with a door one side and a fully opened side.. the side that was open literally would flood the bathroom crazy quick... The toilet lets a horrid stench through after flushing, regardless of what toilet was flushed! The floor drain outside of the shower was wobbly and lift off and come away from the hole. We were a party of 4 and 2. My mum was in the main reception building on the top floor, again quite a basic room which actually had lots of mould around the rooms window which alarmed me quite a bit... The pool/entertainment: The pool is what you see in the pics, absolutely fine just small but you know that when you book. Entertainment wise the guys were lovely and kind. Made us giggle! Of a nighttime, the kids disco was just 15mins of random kids music playing but no cheesy dances like you get anywhere else which was sad because my children then didnt want to do anything as there was no encouragement or dancing from anyone - guests or staff. So just the child aspect was a bit of a let down having 2 young children in our party. The evening entertainment was a mixed variety and was good. All in all, the staff were incredible and they really do hold the hotel together but with a few tweaks here and there, this hotel would review so much higher. I definitely wouldnt say this was a 4*. Definitely closer to a 3. We enjoyed it and would return, for the staff alone."

"I thought this was a very nice hotel, staff were outstandingly friendly and helpful, rooms were clean, pool clean, entertainment was good, more of a small personal style hotel than large. But i liked that, food was good. I had 2 massages while there, the couple were very welcoming and were very good at their job, well worth it and a must."

"Our group of 11 recently stayed at this hotel for a one-week all-inclusive holiday booked through easyJet Holidays. Unfortunately, the experience did not live up to the 4-star standard advertised and was disappointing in several respects. We arrived late on Saturday evening after dinner service had finished and were provided with a packed meal. While we appreciated that food had been set aside for us, it consisted of a bread roll, a slice of cheese, a slice of ham, some cucumber and tomato, and an overripe apple, which was a disappointing start to our holiday. The accommodation also fell short of expectations. There was no hot water for the first two days of our stay, and the shower drainage was poor, resulting in the bathroom floor flooding after every use. The room showed signs of dampness, with an unpleasant smell around the wardrobe area, and one of the sofa chairs had a broken leg and could not be used. The food was perhaps the biggest disappointment. The selection lacked variety, with many of the same dishes appearing day after day. The snack bar offered very limited options, often consisting of leftover breakfast pastries and pizza of a poor standard. For a hotel marketed as a 4-star all-inclusive resort, the dining experience was underwhelming. The hotel is advertised as family-friendly, but there was very little entertainment or organised activity available during our stay. As a result, the atmosphere often felt quiet and lacking in the facilities and activities normally associated with this type of holiday. On our departure day, we checked out at 11:00 a.m. but were not due to leave for the airport until 6:15 p.m. We were initially informed that our all-inclusive package had ended and that we no longer had access to the hotel's facilities. Only after raising our concerns were we allowed to continue using them for the remainder of the day. To be fair, some members of staff were friendly and helpful throughout our stay, and their efforts were appreciated. However, this did not outweigh the overall shortcomings in accommodation, food quality, facilities, and service. Overall, this hotel did not provide the 4-star all-inclusive experience we had expected. While the holiday was enjoyable because of the company we were with, the hotel itself was disappointing and did not represent good value for the price paid. Based on our experience, we would not choose to stay here again."