Vasia Resort and Spa

"This 'resort' is not as advertised nor is it in the right price bracket or star rating. What irritated me is that there was so much that was avoidable and I got the sense that it could have been so much better. The positives - the pools were clean and refreshing but I didn't see any accessible ways to get in and out for people with mobility issues. The location is good, Sissi is a lovely little seaside village with an interesting new church and some great views. At this point I would normally say "staff were polite and helpful" and the truth is that the majority were - but many were young and inexperienced, we witnessed arguments between them and were shocked when a receptionist told us that they didn't have security - a manager came out and told us that the staff member was new and didn't know but that they did have security. This was after expressing concern about worrying levels of hostile voices from the room next to us - the walls are thin. The negatives are so many that there is not enough space to mention them all. - The food was not great and was lower end food stuffs. The a la carte restaurants are to be avoided, they are worse than the buffet. others complained, some walked out. The room was very poor. We had a suite which meant that it had a separate dayroom with couches. Except they weren't, they were two single beds and when we said that we thought we would have a sitting area there they just offered to put more pillows on it! All the furnishings were old and worn and our double bed was made up using two single sheets laid across the bed so you went between them when you got in. The room had a safe, you get the key from reception and the fob has the room number on it - so if you left the key anywhere the person who found it would know which room to go to. The toilet seat was stained with red marks and the toilet brush was dirty - I could go on and on. The lifts broke down on us 3 times leaving us stuck between floors in complete darkness, on one occasion the doors opened between floors and another time it stopped a foot before the floor. When I asked about the lifts I was told "yes, this happens when we have had a power cut" - we had a few power cuts, which also resets the air con. We went all inclusive but ended up eating out and getting supplies from shops. The drinks were a mixed bag and limited. The all inclusive whisky was Ballantine's which I was OK with under the circumstances but the Vodka seemed to change. HOWEVER, the soft drinks were very bad - no diet options and the cola was some of the cheapest own brand rubbish I have ever had - spoiling anything it went into. Something I never got my head around was the glass or plastic policy. If you ordered a drink from the pool bar to have there (you can eat around the bar) it would be in a glass. If you wanted to take it to the other pool or your room it was in plastic. The result was that you had plastic in the safety of your room but glass around the top pool."

"I was really looking forward to this holiday because of the good reviews but the hotel did not live up to expectations, it was tired looking and because it was near end of season I think we didn't get the best. Example we booked the Greek restaurant for 8 of us when we got there they pointed out what they had left on the menu which wasn't much so we left and went to the main restaurant, the entertainment was none apart from Greek dances one night that were very good. They are setting up for a end of season staff party right now pulling out all the stops, the probably do deserve it because the staff were great but it's a shame that they couldn't do it for paying guests just once a week and buy the way we are watching this being done feeling left out lol."

"First time in Crete, family holiday. Easy and quite check in arrived late at night, check in was quick and straight forward. Given a snack due to late arrival, cheese and ham sandwich, apple and bottle of water in the room. Room was decent size, good view of the pool and sea, bed comfy, maid daily but not sure what issue was never left us clean towel for pool had to ask. Breakfast usual there bacon, eggs, omelette freshly cooked, beans, toast, meats etc. lunch was beef, pasta, pork, veg chips rice and pretty much the same for evening, even if fussy would not go without. Snack bar hot dogs, burgers chip and fish sticks, bar so there four bar that AI, the bar by the beach I have to pay for you drinks and only open wed/sun. Drinks are good named brands and good size measures. No limit on what u can get. Bar shuts at 11 pm then the lobby bar stay open but u pay for them from after 11 pm. Staff are friendly and polite. Except restaurant lady she never smiles and looks u up and down. Entertainment aqua aerobics in morning and then not much else, could be due to getting near end of season ?. Evening entertainment limited if honest. Over all good holiday. Weather was amazing while we were there. Ok carremart next to the hotel totally out disgusting behaviour and attitude and seems not the first to experience this, followed round the shop and then accuse of stealing. Pretty bad considering we spent enough money in there first few days, not no more, go to spamip.road bigger better and nicer staff. Complained to head office and guess what mo response no surprise there. Try the sports bar just past the Irish pub staff amazing friendly and good entertainment. Food Def go to Amelia's staff food are amazing and made to feel very welcome. Would I go back maybe to Crete but not here, trying new places but Def nice relaxing holiday with fsmily"