KoSea Boutique Hotel

"Stayed here for 2 weeks and would highly recommend staying here. The hotel is stunning , we had sea view and it was beautiful . Staff are super friendly , especially Anna on reception. Made us feel very welcome . Can’t wait to go back again"

"Stayed at Kosea Botique Hotel for 10 nights. This is advertised as a 4 star hotel but it definitely needs reevaluated as in my opinion this is a 3 star hotel at best. We booked a double deluxe room with a balcony or terrace and requested a high room with a sea view. When we arrived into our room we were confused as we were given a ground floor accessible room fitted for someone who is in a wheelchair with a wet room for the bathroom. As it was after midnight we went to bed and asked reception why we were given this room the next morning before we unpacked. We were told by the lady on reception that this was an upgraded room as we had requested a balcony (baring in mind this is the room we paid for!) and the other room we were going to be given was in the basement with no balcony. I did not understand how they classed this room as a “upgrade” and that we were not happy with it. After a lot of back and forth and explaining that we are unable to use the mirror in the bathroom as it does not adjust upwards as it is too low for us (i.e. for someone in a wheelchair) I was told that they were fully booked until 28th September and so we couldn’t be moved to another room anyway. The staff did not seem to care and basically said there was nothing they could do. The next issue was the wet room. The whole bathroom was drenched every time we used the shower meaning we had to mop the water up of the floor with the towels we were given everyday, as if we left it wet we slipped over. It became a chore to have to do this everyday. If you have a hot shower you need to shut the bathroom door tight shut as they have the fire alarm right outside of the bathroom. The fire alarm went off twice because of me having a hot shower which resulted in staff ringing our room and banging on the door to ask what had happened. I told them it must be the steam of the shower but staff still insisted to come into the room to check while I was just out of the shower wrapped in my towel. I was then told the hotel manager wanted to ask us some questions and when we went down she asked us if we had been smoking or vaping in the room despite me already telling her the alarm has went off by the steam in the shower. The next issue was the flies outside of our room which were all over the walls and our room door. We had to open the door slowly everyday going in and out of the room so the flies were not disturbed and would then come into the room. When the cleaners clean the room they understandably leave the door open to access their cleaning equipment etc. and this meant the flies came into the room and the cleaners then just left them inside our room on the walls. I complained about this twice but it kept happening and so we gave up and sorted them ourselves. Also when I explained what was happening to the reception staff the lady asked me if we had been keeping the balcony doors open. We had not and we felt like they kept trying to make these issues down to us. There was a power cut in the room 3 times during our stay. When I told reception about this she said it would only be 10 minutes as some workers were outside. It was always longer than 10 minutes and we were without power for around 40 minutes on the 3rd occasions so decided to leave the room for the rest of the day. When I told reception about this the lady I spoke to simply shrugged and had no resolution. The pool areas wasn’t kept very clean. There were leaves all over and around the sunbed and the beds were dirty. The hotel was quiet during our stay and two members of staff on the pool bar appeared to have a lot of free time so it was hard to understand why they would not clean the pool area. Our balcony was dirty due to being located under trees and I don’t think it was cleaned once during our stay. Overall we were really disappointed with our stay at this hotel. It certainly is not a boutique hotel or a 4 star and our room was nothing like the picture we got shown when booking our stay. Kos was a lovely island so we were happy to spend as little time in the hotel as possible and won’t be back!"

"The breakfast was always the same and included a lot of processed meat, no fresh fruit juice, and the eggs ware overcooked. We had to leave the room already at 11 a.m., and when we left at 5 p.m., the room was still not occupied. Then they shouldn’t advertise that you can stay in the room longer. The staff was also not friendly. At check-in, you had to find your own room and carry your own suitcase."