Xenones Filotera

"Spent a lovely week at this wonderful hotel . The location is stunning and all the staff helpful, friendly and professional . I stayed in an East Augean suite, which was spacious & clean with a separate bedroom . Bed very comfortable. It is a bit of a hike to Imerovigli centre but a pleasant , scenic walk approx 1.5 miles . If you don’t have your own mode of transport I’d definitely recommend consider getting a taxi back to the hotel at night , which the staff will arrange . Around €20 one way from Imerovigli centre to the hotel ! The restaurant is open daily at Xenones from 12md to 10 pm , serving hot meals and snacks . The Shrimps are to die for …. As a solo traveller I felt extremely comfortable and would highly recommend."

"Pros- Excellent location. Stunning Breathtaking caldera Views & friendly but minimal staff. Peaceful & quiet and away from mass of tourists. Buffet breakfast is plentiful and quick as its self service but a limited variety with no change and no hot food. Nice Jetted bathtub that you can sit in & watch sunset. Relaxing holiday and didn’t have many steps like most other hotels so good if you have mobility issues. Good location to get to Fira or Oia but be prepared for long uphill walks. Sunsets look different from different view points and the Sea Cons- Their kitchen is closed for 2 days every week and even when open its only from 3pm with limited bar food so never even bothered to try it. Didn’t see anyone else try it either. They are happy to order food for you but as no heating facilities available its cold food. Other restaurants are far away and taxi service is surprisingly costly. Uber doesn’t work here. Infrequent bus service though not far away. Limited vegetarian food everywhere. Noisy extractor fan in an otherwise large room. No shelves in bathroom."

"WORST CUSTOMER SERVICE EVER! I was contacted by the hotel only 15 hours before my flight, informing me that the outdoor jaccuzi — the main reason I booked their property and chose it to celebrate my birthday — was suddenly out of order. Instead of offering a proper solution, they proposed a downgrade/move to another hotel (with no jaccuzi)/free dinner and drinks, even though I wasn’t traveling there to eat (and their restaurant has terrible reviews). The alternative options they offered were completely unacceptable, so I asked for a full refund and compensation, as I had to make a last-minute booking that cost me over €1,000 for 5 nights instead of €500. Shockingly, the hotel replied that compensation was “illegal”!( I HAVE PROOF OF OUR CONVERSATION) This experience completely ruined my birthday trip. I strongly recommend avoiding this hotel at all costs if you want a pleasant and reliable stay."