Residence Eden

"My first trip to Italy and this hotel ruined what great expectations I had. I know it’s only 2 star rated but believed the reviews couldn’t be that bad…. How wrong was I! Check in was fine, no issues. Reception staff were friendly and welcoming. We were informed which block we were staying in, as were a family of 6 two rooms were booked. Lighting was inadequate when trying to find your apartment. Room seemed fine until… 1. No WiFi in room even though this was advertised!! When speaking to reception we were informed it’s because of a new rail line to Milan being built so it’s not their fault, fair enough but don’t advertise it then! 2. Shower didn’t work, you either got scolding water or freezing water, nothing in between!! My 4 year old was scolded by the shower. (This was only in one room, not both, the other rooms shower worked fine!) when advising the receptionist about the issue we were informed that’s the Italian plumbing and nothing they could do! Once again being fobbed off! He actually said welcome to the south?? He said leave the shower to run for a while and try again, which we did- nothing and still no help from reception and luckily for us the shower in the other room was fine, but not everyone is going to book two rooms so good luck!! 3. I asked about hiring an iron? Reception advised no as they are too dangerous, however I can hire a hair dryer??? How stupid is that!! I gave up asking reception for any kind of help as I was constantly given excuses which were ridiculous. Indoor pool was nice, we weren’t informed about the swim cap policy so were charged €2.50 pp to buy one? Nothing on any welcome pack in the room, speaking of which there is no welcome pack at all! Restaurants were nice but overly priced and we were waiting a long time to be served and had to ask twice a few times for things which made us leave early rather than order a dessert. Pools were apparently open but were dirty and slides were locked up. Barely anything was open on site. Which is a shame as the looked really nice especially at night time Site is in the middle of nowhere however a free bus which runs hourly does take you to the centre, without this bus your stuck unless you pay extortionate uber/taxi prices. On arrival your given a yellow band to wear, absolutely no one but us had these bands on, it felt like it was for Eden residence only and it was to make us lower class in the two star apartments stand out to the 4* hotel guests! More attention needs to be given to the apartments to make it similar to the hotel and what the hotel offer other wise it looks like a class divide. Overall a very very bad experience, I have travelled a lot but the people here were rude and unhelpful. I will not be returning or recommending."

"Apartment was spacious but basic. NO KETTLE! Air con on warm worked well. Bed was comfortable (make yourself on arrival). Shower was small and temperature control was poor. No hot water from sink on arrival, had to contact reception to have fixed. Grounds are kept clean and tidy. No mozzies during our stay. Overall, if just using as a place to sleep and wash its ok!"

"My wife and I stayed at Eden Residence with our two SEN children on Mon 6th October for 4 nights, safe to say we will not be coming back to the apartments as a whole but definitely want to stay somewhere else in Lake Garda as it was beautiful. We asked if the room had a kettle but was told there was no kettle, we got in the room and it was a kettle you put on the hob which had a strange smell and made the brew water murky. We had quite a few plates and cups with marks like they hadn’t been washed properly so had to re wash them. The air-con had a musty smell to it when it was on. The shower wasn’t in a good condition and the shower head had different speeds coming through the holes like they were blocked. The beds weren’t made when we got there so had to make them up, from previous holidays the bedding is normally sorted. The room had no toaster only a sandwich press which took ages to make a piece of toast then I gave up. The smell in the cupboards and drawers as well as the pots had a strange smell like what I can only describe as a house that’s not been lived in for a while or touched much. My daughter said it smelt like an old persons house. We were told at reception that all pools were open 8am-8pm but when me and my 2 children both with autism to the indoor pool we were told at 6.50pm that they were closed which upset my daughter and son. To top it off when we checked in we were told that they needed my wife’s bank details that they would charge it 100€ if there was anything damaged or missing when we left. The reception said it was all fine and good to go. We have woke up this morning to a charge attempted which was 100€, luckily my wife leaves the money in her savings so it was not taken. I have rang the hotel and emailed to be told ring back in the morning when they have spoken with the manager as they are not aware of it. Good points it was a lovely area we stayed in and had vineyards close and the weather was fab for the time of the year and shops were quite near and only less than 10mins away as a lot of bars and restaurants were closed due to it being out of season."