Glam Milano

"This is warning to NOT book this hotel for your stay in Milan. My husband & I booked a 2 night stay. After checking in yesterday, we entered our room and inspected it. The room has an odor to it, smelling like cigarette smoke that caused us to have headaches and nausea. Upon inspecting the bathroom, there was a white, sticky substance on the shower flower. I immediately called the front desk for assistance. The front desk management informed us "we are fully booked and we have no rooms available. We will send someone up to fix it." The housekeeping manager visited our room and attempted to clean the white sticky substance in our shower, but was not able to wipe it off. She stated "we will get you a new room." Afterwards, we went back to the front desk and received a new room key to another room."

"Great location next to the main train station. We booked a room with the balcony over looking the station. Staff we excellent and spoke English. Room whilst small was clean and comfortable."

"I couldn't reach Glam Milano because a sudden war broke out in my country, causing my flights to be immediately canceled. I understand I booked a non-refundable rate, but this was an extreme "force majeure" emergency. Unlike my cruise line and other hotels that showed great humanity and provided credits and full refunds, Glam Milano was completely rigid and unsympathetic. True hospitality requires basic empathy during extreme situations. If you ever face an unexpected emergency, do not expect any support from this hotel's management. Very disappointing."