Starhotels E.c.ho Milano

"Stayed here for 1 night as a stopover on a train trip from Tuscany to Paris. Room was clean and spacious as was the bathroom. Good shower. Bed comfortable. Rooms have a safe and also a minifridge which was useful in hot weather. I opted for a room with a terrace which was well worth the small extra price. I ate in the restaurant in the evening which was lovely - very chilled atmosphere and great staff. Jose in particular was very helpful. Reception staff also all very helpful and polite - apologies I didn't remember all the names. I had an early start the next morning so unfortunately I couldn't try the breakfast. The only negative - and this is a first - is that the corridors are very very dark! Not just the decor but the lighting. I had to get my phone out to use the torch to find the sensor (just to the right of the door) to open the door. I would stay here again because the location is very near the station. Just turn left as you leave Milano Centrale and it's practically across the road, so it was perfect for my early start the next day."

"Fantastic from start to finish. The staff, the decor, the comfort, the rooms, the view, the breakfast. Thoroughly enjoyed our stay and they have vegan pastries."

"The hotel is conveniently located within walking distance of the train station. While checking in, the front desk was more concerned about selling - first, offering me a suite (and sounding ironic when I declined - ''it's very big!'') rather than gauging the guest's needs - why would a solo traveller for a very short stay need a suite? The technical glithes to the front door persisted and I had to go down at least twice to get it sorted. Instead of a simple apology, I got a condescending, ''did you insert the card with the chip facing up''? When I asked for info about train and transport services, again, it was unhlepful and was told to ''check online''. May I know, why did the hotel advertise for its ''concierge'' services then?! The last straw - I asked for creamer which they did not bother to replenish, considering I stayed two nights - it took 5 phone calls and a 45 minute wait, again, with zero apologies but with lots of insolence."