Klima Hotel Milano Fiere

"Please do not stay here if you are going on a short city break and or with children. We were travelling with our 1 year old daughter and the hotel refused to provide us with a cot. I booked with seeing “cot on demand” and apparently I should’ve called and requested it before. Even though the booking is for a young baby. The staff were rude when we asked for a cot and said they couldn’t provide one and she had to sleep in a bed, which was not safe. Me and my partner had to box her in on the bed to ensure she didn’t fall onto the tiled flooring. The beds are hard and uncomfortable and caused me and my partner to suffer with sore backs after sleeping and walking around the city all day. The hotel is miles away from the city centre and taxis and Ubers are ridiculously expensive. So please if you are having a city break, do not book here. The only positive is that they have a free shuttle to take you to a metro station. This needs to run more often and offer returns at a reasonable time. The food. One word. Disgusting. The breakfast - the sausages were in brown water, the hard boiled eggs were slimy and squidgy. The breakfast is full of sweets and cakes so isn’t ideal. The “baked beans” tin was filled with green beans for some reason. The food was inedible and we barely ate any. The juices taste artificial and too sweet. If you need dinner and have to eat and the restaurant- order food instead as dinner is also, disgusting. We were served frozen pizzas that were cold and the sauce was watery. We were the only people in the restaurant so that says a lot and for €18 a pizza, this is far too expensive for the quality of food that is being served. They do not cater to the British audience. This seems to be more of a business hotel than a tourist/family hotel. The room was spacious. There was no bath provided so we couldn’t bathe our baby for the 3 days we stayed there. The rooms were cleaned once a day, however we found a broken nail in the bed sheets aswell as an eyelash that wasn’t mine. The mini fridge is full of food you have to pay extra for, so no room for keeping drinks cold or milk stored for our baby. Overall, we would not stay here again or return."

"The location of the hotel was far out from Milan however, we looked past this as google told us that the last tram stop was 400m (5-6minute walk) from the hotel. It was at least a 20-30 minute walk through abandoned building and what felt like unsafe streets. The hotel does offer a shuttle to the station however they don’t offer a return so we were left feeling very unsafe when walking back. The taxi’s were very expensive (£60 for a 10 minute drive). Also, We had a very early flight back home and felt unsafe walking to the tram, so a taxi cost us £70 to the closest train station. The individuals on reception weren’t very helpful and were rude. When we asked for help with transport, she said she wasn’t able to help. The rooms were very clean, bedding & towels changed each day and beds were comfortable, although the AC didn’t work and when you open the windows you can hear the motorway."

"literally the worst hotel!!! stayed here 5 nights in a row and not once was my room cleaned. the ac never worked in my room! i was told on my third night i can move room, proceeded to go to reception to get my new room key and they said to me they didn’t say that and it was a mistake. I’ve gone down just now as i’ve been to lake como and i need to have a shower and a member of staff called Alejandro was shouting at me telling me there is no towels and to go back to room. never been so appalled and mistreated in my life. please please save your money and stay far away from here"