Colombo

"Dear Giovanni proprietor, you tell a lie, my sister and I checked in late evening on wed 27th of May, you were rude, we got stuck in the lift and other guests had to go get you to get us out, you didn't apologize or ask were we ok, our room was dirty, you never told us which streets to go or where was safe, we went out and found another safer cleaner hotel and were back to check out within an hour of checking into your hotel, I told you we were checking out and you asked "in the morning ?" I said no, now tonight, you asked why once and I said becaue we dont feel safe here, you shrugged your shoulders and pointed at cameras, I said no sorry we just don't feel safe, I asked for a refund and you said no, I asked could I habe the €44 city taxes back that I had just paid less than an hiur beforehand, you said no. The day we left Naples, Sunday, we had to go back and wait outside your hotel for our transport to airport, while there we saw another couple go into your hotel and come back out with a member of your staff carrying their bags to hotel across the street so I can only imagine they saw your rooms too."

"Location central but surrounded on both sides by groups of migrant men hanging around drinking and arguing over so much as a cardboard box, very scary esp at night time, room was tiny, dirty, door was like plastic and our room was beside stairs for all to go by, v noisy, we checked out within an hour and found a much cleaner safer hotel with way friendlier staff. We were refused a refund and even refused giving back the 44 euro we'd just paid for city taxes,would not recommend this hotel more like hostel to anyone. Especially women travelling alone."

"Nice hotel very central shops and restaurants near by. Free air conditioning and breakfast wasn't bad. Room cleaned every day and staff were friendly would return"