Bagni di Pisa Palace and Thermal Spa

"We’ve just returned from a truly wonderful stay at Bagni di Pisa, and I can honestly say it exceeded all expectations. From the moment we arrived, we were made to feel incredibly welcome by Andrea (Front Office Manager). Every member of the team was warm, friendly, and genuinely helpful, creating an atmosphere that immediately put us at ease. Our bedroom was quite simply one of the best hotel rooms I have ever stayed in. Beautifully designed, incredibly comfortable, and perfectly in keeping with the charm of the property. The spa experience was simply exceptional. A place of complete tranquillity and relaxation. A great choice of pools, peaceful surroundings, and overall ambience made it very easy to switch off and fully unwind. Dining was another real highlight. The food was of a very high standard, beautifully presented, and enjoyed in a setting that perfectly complements the elegance of the hotel. Most importantly, it gave my wife and I exactly what we were looking for, utter relaxation in a stunning environment, with impeccable service throughout. A truly special place that we will absolutely return to."

"We stayed at Bagni di Pisa expecting a relaxing, well-run experience, but sadly it fell far short of what a hotel calling itself a “palace” should deliver: • We had arranged a car transfer well in advance, but on the very morning of our arrival we were suddenly told no car was available and had to take a taxi. Not acceptable for this level of hotel. • At check-in, we were told we could have a light lunch at the bar on the second floor. After waiting there, we were informed no lunch would be served that day. • At breakfast, when a focaccia got stuck in the toaster, instead of offering help, a staff member scolded me, despite my apology. • The so-called “express laundry service” advertised was met with confusion, as if staff had never heard of it. • Around the pool, no drinks are served at all. Guests must go all the way inside the hotel to the bar themselves — which completely ruins the experience of relaxing by the outdoor pool. • In general, service was consistently slow and disorganized. Most staff speak little English, so requests often had to be repeated several times. The property itself has historic charm, but the service, attention to detail, and overall hospitality are far from what one should expect at this price point. Overall, the hotel is a also bit run down as the pictures show .... Unfortunately, Bagni di Pisa simply does not live up to the standards of a true luxury palace."

"They claimed this to be a 5 star hotel. I would read it as a 2 1/2 star hotel, and that's being nice. thankfully, we are only staying here 2 nights They need to bring this hotel out of the 70s and maybe into the 2000s. The quality of pictures and furniture in the room are horrendous. I would not recommend this thermal to any person wanting to restore their well-being Last October we stayed at the Grotta Giusti Therme for 10 days and that is clearly a 5 Star Therme Hotel."