Best Western Hotel Piccadilly

"Great price for the location , close to the metro, kids park , grocery store. The front desk was absolute fabulous, they were extremely helpful with booking tours which were actually cheaper than Viator. Breakfast was great too- AC cold - so for the price it was a great choice"

"I recently stayed at Best Western Hotel Piccadilly for 2 nights, paying £150 per night, and I am highly disappointed with the management's response to security and the quality of the facilities. First and most importantly, there is a serious data security issue. Before my arrival, my personal details (name, phone number, and exact travel dates) were leaked, resulting in a targeted phishing attempt via WhatsApp. I emailed the hotel twice to warn them, but received no reply. When the issue was raised directly with the hotel staff, it was noted, but there was a complete lack of follow-up, reassurance, or even a basic apology from the management regarding the data leak. Ignoring a guest's concern about data privacy is highly unprofessional. As for the hotel itself, it offers very poor value for money. The room was extremely small (practically the size of a matchbox) with outdated furniture. The bathroom was uncomfortably narrow, and the shower cabin was defective, leaking water heavily onto the floor during every shower. The only positive note is the excellent location and the nice local restaurants nearby, but this definitely does not justify the premium price and the complete lack of proper customer care and maintenance. I will not be returning."

"Lovely hotel 2 metro stops from termini and ideally located a 5 minute walk from San Giovanni metro station. It is also a 5 minute walk from Basilica di San Giovanni, which is the global head church of Catholicism! We loved that it was detached from the hustle and hustle of the city centre, and it meant we got a bit more of an authentic Italian experience, getting to eat at local restaurants full of Italians and not paying central Rome prices. We also found it best value to get a 72hr metro pass as you're always a metro away from the attractions of Rome. The hotel itself was clean and full of friendly staff. The room itself was a hotel room: clean and simple. The bathroom however was the stand-out with a rainfall shower and a funky glass sink! We also had a balcony room on the 7th floor which offered incredible views. We booked bed and breakfast and the breakfast buffet was incredible with a rotating daily selection of pastries and a pancake machine. You can also order coffee, as well as use their Nespresso machine and thermos of black coffee. We also had a complimentary welcome drink in the hotel bar (the reception area) which came with a complimentary selection of nibbles. Overall, very happy with our stay! NB it was €55 in a white taxi from Fiumicino."